Summary
Overview
Work History
Education
Skills
Timeline
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Charmone Johnson

Irvington,NJ

Summary

Dynamic and compassionate Certified Home Health Aide with a proven track record at Homewatch Caregivers and Amazon. Excelled in patient care, enhancing client happiness, and maintaining safety standards. Skilled in errands running and problem-solving, significantly improved diagnosis accuracy and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Certified Home Health Aide

Homewatch Caregivers
10.2019 - Current
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Assisted healthcare providers during visits enabling smoother examinations leading improved diagnosis accuracy.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Acted as a liaison between patients, families, and healthcare professionals ensuring all parties are informed on updates related to the client''s health and wellbeing.
  • Delivered exceptional personal care while maintaining dignity for each individual client respecting privacy boundaries at all times.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

Overnight Stocker and Receiver

Amazon
07.2017 - 04.2020
  • Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Stocked designated items on shelves, end caps and displays.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.

Certified Home Health Aide

Preferred Home Health Care & Nursing Services
05.2014 - 04.2018
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Assisted healthcare providers during visits enabling smoother examinations leading improved diagnosis accuracy.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted patients with daily living activities, enhancing their quality of life and promoting independence.
  • Administered prescribed medications to patients as directed, ensuring proper dosage and adherence to treatment plans.
  • Provided companionship reducing feelings loneliness isolation improving patient''s overall emotional wellbeing.
  • Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive care in their homes.

Overnight Inventory Associate

Blue Apron
11.2015 - 02.2017
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Inspected inventory to identify shortages and maintain consistent inventory.

Customer Service Representative

Horizon BCBSNJ
06.2013 - 10.2016
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Malcolm X Shabazz
Newark, NJ
06.2004

Skills

  • Errands Running
  • Bathing Assistance
  • Patient Care
  • Stock replenishment
  • Merchandise Handling
  • Order Picking
  • Warehouse Safety
  • Warehouse Operations
  • Cycle counting
  • Barcode scanning
  • Pallet jack use
  • Cleaning
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Certified Home Health Aide

Homewatch Caregivers
10.2019 - Current

Overnight Stocker and Receiver

Amazon
07.2017 - 04.2020

Overnight Inventory Associate

Blue Apron
11.2015 - 02.2017

Certified Home Health Aide

Preferred Home Health Care & Nursing Services
05.2014 - 04.2018

Customer Service Representative

Horizon BCBSNJ
06.2013 - 10.2016

High School Diploma -

Malcolm X Shabazz

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