Charmonty Lewis
Milwaukee,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Assembler / Kitting
Alto-Shaam
Milwaukee, WI
08.2024 - Current
- Identified and resolved assembly and production issues or malfunctions.
- Assist in training new employees on proper safety procedures while operating machinery.
- Inspected, tested, and adjusted completed units to ensure that units meet specifications, tolerances, and customer order requirements.
- Collaborate with team members to optimize workflow processes within the department.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Recorded and reported product damages and malfunctions for supervisor review.
- Tracked material inventories and ordered new parts to prevent shortages.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Notify supervisors of any potential issues that may cause delays in production schedules.
Assembler
Rockwell Automation
Milwaukee, WI
05.2021 - 08.2025
- Maintained safe and clean working environment by complying with procedures, rules, and regulations
- Met production goals by efficiently managing time while working on the assembly line
- Followed detailed verbal or written instructions and visual aids to perform assembly work
- Inspected parts for defects during each step of the assembly process to ensure quality control standards were met
- Operated power hand tools required for performing job duties
- Loaded and unloaded materials onto conveyors and carts
- Built and tested assemblies utilizing hand tools, power tools, and fixtures
- Complied with quality and safety standards, policies and procedures
Customer Service Representative
Martizing
Milwaukee, WI
04.2020 - 02.2021
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Remained open to feedback from supervisor and peers to build and improve skills set
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered customer inquiries via phone, email, and chat.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Morse Marshall
Milwaukee, WI04-2019
Skills
- Materials Management
- Heavy Lifting
- Attention to Detail
- Time Management
- Safety Management
- Final assembly processes
- Team building
- Assembly and production
- Small Parts Assembly
- Multitasking
- Active Listening
Timeline
Assembler / Kitting
Alto-Shaam
08.2024 - Current
Assembler
Rockwell Automation
05.2021 - 08.2025
Customer Service Representative
Martizing
04.2020 - 02.2021
High School Diploma -
Morse Marshall