Charna Bowden
Little Elm
Summary
Dynamic healthcare professional with extensive experience at HCA and Medify Health, excelling in patient care coordination and quality improvement. Proven ability to enhance service delivery through innovative care plans and effective communication. Skilled in managing electronic health records while advocating for patient needs, ensuring compliance, and fostering a compassionate environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Healthcare Coordinator CCM/RPM
Medify Health
06.2025 - 12.2025
- Coordinated patient care activities to enhance service delivery and improve patient satisfaction.
- Managed scheduling of appointments, ensuring efficient use of healthcare resources.
- Assisted in developing care plans tailored to individual patient needs and preferences.
- Collaborated with medical staff to streamline communication and improve workflow efficiency.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Analyzed patient feedback to identify areas for service improvement and operational adjustments.
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Advocated for patient needs during interdisciplinary team meetings, ensuring their voices were heard in the decision-making process.
- Managed sensitive patient information with utmost confidentiality according to HIPAA regulations and organizational guidelines.
- Maintained professional demeanor while treating patients with respect and dignity.
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
- Evaluated program success using data-driven metrics to ensure continuous quality improvement initiatives were met effectively.
- Discussed new medications and technologies specific to patient's conditions.
- Ensured compliance with healthcare regulations through meticulous documentation and record-keeping efforts.
- Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Registered Nurse
HCA
06.2001 - 06.2025
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored patient vital signs, documenting changes and reporting concerns to healthcare team promptly.
- Assisted in developing individualized care plans for patients based on assessments and medical history.
- Collaborated with interdisciplinary teams to ensure comprehensive patient care and effective communication.
- Educated patients and families on health management, medication usage, and post-discharge instructions.
- Maintained accurate electronic health records, ensuring compliance with regulatory standards and confidentiality.
- Participated in training sessions to enhance clinical skills and stay updated on best practices in nursing care.
- Implemented infection control protocols, contributing to a safe environment for patients and staff alike.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
Education
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, Texas, TX01.2018
Associate of Applied Science - Nursing
Grayson College
Denison, TX05.2001
Skills
- Patient care coordination
- Healthcare management
- Quality improvement
- Innovation skills
Certification
ACLS, BLS, CCRN
Timeline
Healthcare Coordinator CCM/RPM
Medify Health
06.2025 - 12.2025
Registered Nurse
HCA
06.2001 - 06.2025
Bachelor of Science - Nursing
The University of Texas At Arlington
Associate of Applied Science - Nursing
Grayson College