Charnae Bailey
Beaverton,OR
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Strong work ethic and exceptional interpersonal skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Social Services Practitioner III
Department of Social Services- Children Services
Riverside, CA
11.2020 - Current
- Conduct investigation of child abuse/neglect referrals made within the Riverside County
- Carry a caseload of the more difficult types of social service cases requiring a high degree of technical competence where social or family problems or environmental forces adversely affect family life; assess client's problems and develop treatment plans
- Function at a highly skilled level in such areas as counseling, protective services, medical social work, family services, community organization, and adoptive services
- Investigate and provide services to clients where their physical or emotional welfare is involved; work with cases involving neglect, abuse, emotional or behavioral problems, physical/mental disabilities or other health conditions affecting a client's personality, family relationships, child, or in-home care arrangements
- Frequently conduct field visits, away from the home office, which may include long distances in order to carry out service plans, observe, and assess client needs, and provide information and social work services
- Assess client family environment in order to determine potential or imminent risk to the safety of children/disabled adults/elderly residing in the household; when safety needs dictate, remove child/disabled adults/elderly from home and transport them, complying with all safety regulations, including the use of age appropriate California safety mandated equipment, when assisting with initial removal or facilitating a placement change, which may include managing/lifting the client's necessary assistive equipment (e.g., wheelchair).
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
Financial Aid Counselor II
03.2014 - 12.2020
- Responsible for handling EOP Students, International Program, DREAMERS- Undocumented Students, National Student Exchange (NSE), Cross Enrollment, Concurrent Enrollment, GAIN Program
- Coordinate with EOP, Student Affairs and other departments, focusing on building motivation, self-esteem and academic success for underrepresented students
- Conduct Counseling and Educational planning to help student s on probation and potential dismissal
- Counsel students using through knowledge of principles, practices and trends of educational planning, goal setting and financial planning
- Assist at-risk students engage in career exploration, and self-assessment process
- Serve on Satisfactory Academic Progress Appeal Committee, reviewed appeals for reinstatement of financial aid
- Prepare written materials, notified students of committee decisions, updated student accounts
- Teach workshops and conduct presentations for university 100 (first time freshman) classes
- Serve on committees and work groups; attend professional training and workshops on an ongoing basis
- Manage exception cases with cross departments for additional support concerning graduation, finances and enrollment issues
- Assist in the supervision of front office staff and provided guidance and training to new counselors
- Work closely with new, continuing, and re-entry students and their families to ensure their Financial Aid award continue to best meet the families’ needs.
Operations Supervisor (Temporary Reassignment)
04.2012 - 02.2014
- Supervise the Loan and Grant Technicians and the Specialized Operations Coordinator
- Oversee Technical unit day-to-day operations and staff activities
- Manage the administrative support of the Federal Pell grant, Cal Grant, Chafee Grant, State University Grant, Federal Stafford and PLUS loan Program and Alternative Loans and other minor programs
- Assist student in assessing, planning and implementing their immediate and long-range goals
- Fostered students’ continued commitment to lifelong learning
- Developed and delivered engaging presentation to undergraduate and graduate students
- Served on Veteran and student affairs committee to design student success programs and services
- Design and develop training plans to enhance employee’s skills
- Serve on university committees/programs as well as maintain good working relation and collaboration with various departments and community agencies
- Facilitate workshops and represent department and university at public forums
- Identify and develop new policies and procedures for Loan and Grant Technicians.
Financial Aid Counselor
Cal State Northridge
Northridge, CA
09.2004 - 03.2012
- Provide educational, career and personal counseling support and referrals for a diverse student population regarding financial assistance, goal completion, probation and how to succeed in college
- Counsel, guide and refer students to university and community resources when needed
- Assist student in understanding and interpreting, transfer units, degree and Satisfactory Academic Progress requirements
- Manage aid coordination programs (Vocational Rehabilitation, Veterans, Bureau of Indians Affairs, Resident Advisor, and Master of Social Work)
- Counsel/assist students experiencing academic probation and subject to losing their financial aid
- Responsible for coordinating over 12 financial aid accounts totaling $2.4 million
- Responsible for independent student advisement and awarding of more than $415 million in annual awards of grants, loans, scholarships and work study
- Utilize effective decision-making abilities in analyzing problems and identifying alternative solutions to student, department, agency, and donor concerns
- Create and maintain publications and website for veterans.
Education
MS Degree in Counseling, with Distinction -
California State University, Northridge (CSUN)
BA Degree in Sociology -
University of California, Santa Barbara
Skills
- Leadership
- Case Management
- Evaluation and Assessment
- Parent-Child Conflict Specialist
- Microsoft Office Suite
- Solar Software
- Trauma Informed Care Framework
- Staff Education
- IEP Writing Knowledge
- High-Risk Populations Identification
- Experience With At-Risk Youth
- Abuse and Neglect Investigation
Affiliations
- California Association of Marriage & Family Therapists, Intern
- American Psychological Association, Student Affiliate
- California Association of Student Financial Aid Administrators (CASFAA)
- National Association of Student Financial Aid Administrators (NASFAA)
- Western Association of Student Financial Aid Administrators (WASFAA)
Certification
- Certificate (post-graduate) in Gerontology, California State University, Northridge (CSUN)
- Certificate (post-graduate) in Board Certified Behavior Analysis (BCBA) – Candidate, Tseng College- California State University, Northridge (CSUN)
Continuing Education Assessment
- Keirsey Temperament Sorter
- Mental Status Exam
- PTSD, Depression Training (60 hrs)
- Career Transition/Exploration
- Behavior Assessment
- Self-Directed Search
- Strong Interest Inventory
- Strengths Quest
Additional Professional Experience
Vaughn Middle School Group Counseling, 09/2007, 06/2009, Vaughn Middle School- Pacoima, CA, Led a successful ten-week solution-focused group counseling program
Information Systems Experience
- People Soft
- CWS/CMS
- Admission and Records Processing: DARS, SAP, Transcripts
- Financial Aid Processing System: NSLDS, Web Grants, COD, and CPS Access Online
Counseling Experience
Counsel individuals, couples, and families in community and university settings, Knowledge and Experience counseling African American student and those who are first generation, academically under-represented, non-traditional, transfers and returning students, Training in a variety of theoretical approaches including collaborative, narrative, solution focused, existential, structural, person-centered, and play therapy, Routinely, collaborate and coordinate effective partnerships with other departments, working primarily with low income populations, Conducting workshops and orientations, Creative instruction style, Presenting to students, faculty and staff at several levels, Mentored first generation students, Led a successful ten-week solution-focused group counseling program for adolescents, Clear communicator of complex ideas and concerns
Timeline
Social Services Practitioner III
Department of Social Services- Children Services
11.2020 - Current
Financial Aid Counselor II
03.2014 - 12.2020
Operations Supervisor (Temporary Reassignment)
04.2012 - 02.2014
Financial Aid Counselor
Cal State Northridge
09.2004 - 03.2012
MS Degree in Counseling, with Distinction -
California State University, Northridge (CSUN)
BA Degree in Sociology -
University of California, Santa Barbara
- Certificate (post-graduate) in Gerontology, California State University, Northridge (CSUN)
- Certificate (post-graduate) in Board Certified Behavior Analysis (BCBA) – Candidate, Tseng College- California State University, Northridge (CSUN)
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