Hi, I’m
Charnae Haag
Boise ,ID
Summary
Dynamic Learning Center Coordinator at Boise Rescue Mission, adept at fostering a supportive environment while enhancing participant engagement. Leveraged strong organizational skills and active listening to assist individuals with job applications and tutoring, significantly improving their confidence and skills in Microsoft Office applications. Committed to building relationships and delivering exceptional customer service.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
years of professional experience
1
Certification
Work History
Boise Rescue Mission
Learning Center Coordinator
01.2024 - Current
Job overview
- Oversaw daily operations at the learning center while maintaining a safe and welcoming environment for all participants.
- Monitored front areas so that questions could be promptly addressed.
- worked one on one with guests individual needs: applying for jobs, creating a resume, or tutoring
- Assisted New Life Programmers with tutoring, and required Learning Center assignments ( Word, Excel, Vocabulary, Grammar, Basic Math)
Self-employeed
Household Manager
05.2021 - 03.2024
Job overview
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household of 4 members.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Scheduled appointments for medical, dental, and self-care needs.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
- Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
- Maintained entire family's schedule and organized events.
National Resturant Chain
Server
01.2020 - 03.2020
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Woodbridge Highschool Irvine
High School Diploma
06-2010
University Overview
- Elected Captain of my cheer squad
Northwest Nazarene College Nampa
Bachelor of Science from Ministry
05-2029
University Overview
- Boise Rescue Mission
- Professional Development: Ministry
Skills
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Organizational skills
- Active listening
- Adaptability and flexibility
- Relationship building
- Phone and email etiquette
- Microsoft office
- Documentation and recordkeeping
- Data entry
Certification
- First Aid CPR AED, Health Solutions Of Idaho, LLC - 3/11/2025-3/2027
- AEYC 2025 Early Learning Conference- Idaho Stars - Credit
Live Your Dream Award
Live Your Dream Award - Top City Winner
Soroptimist International Boise, 2025
Awarded to outstanding women who are single mothers pursuing education to improve their lives and the lives of their families.
Timeline
Learning Center Coordinator
Boise Rescue Mission
01.2024 - Current
Household Manager
Self-employeed
05.2021 - 03.2024
Server
National Resturant Chain
01.2020 - 03.2020
Woodbridge Highschool
High School Diploma
Northwest Nazarene College
Bachelor of Science from Ministry