Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charnae Robertson

Schertz

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Resident Assistant

Rio Terra
11.2024 - 08.2025
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.

Front Desk Receptionist

VALLEY Hospitality
02.2022 - 10.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Collected room deposits, fees, and payments.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Customer Service Representative

Conduent
09.2020 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

High School Diploma -

Harperwoods Highschool
Harper Woods, MI
06-2020

Skills

  • Time management
  • Team player
  • Supportive
  • Documentation and reporting
  • Resident support
  • Active listening
  • Laundry

Timeline

Resident Assistant

Rio Terra
11.2024 - 08.2025

Front Desk Receptionist

VALLEY Hospitality
02.2022 - 10.2024

Customer Service Representative

Conduent
09.2020 - 01.2022

High School Diploma -

Harperwoods Highschool

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