Char'Nae Danielle James
Sacramento,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills; an organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals; a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to providing service to the community at large; engages others with a magnetic personality that permeates the professional environment and extends to the consumer in order to best represent the image of a corporation.
Overview
9
9
years of professional experience
Work History
Book Shelver
Sacramento Public Library
09.2023 - Current
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Catalogued and sorted books and library materials.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Maintained and updated patron records in library system database.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Communicated with other local and regional branches to locate materials for inter-library loans.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Security Professional
Allied Universal Security Services
03.2022 - 09.2023
- Responsibilities include ensuring facilities are provided with high-quality customer and security services to protect patrons and property; conducting regular patrols at random around premises; reporting safety concerns, security breaches, and unusual circumstances utilizing both verbal and written communication; performing emergency response activities; and evacuating procedures.
- Engaged in building, improving, and maintaining effective working relationships with both clients and patrons; adhered to site-specific policies to best address incidents in a calm manner and implement de-escalation and conflict resolution tactics.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
Guest Services Representative
Extended Stay America
07.2021 - 01.2022
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Positively engaged with customers and maintained professional appearance as company representative.
Support Specialist
Michaels Arts And Crafts
10.2014 - 11.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Education
High School Diploma -
Sacramento Charter High School
Sacramento, CA06.2007
Skills
- Facility Maintenance
- Library Reference
- Interlibrary Loan Processes
- Accurate Recordkeeping
- Criminal Investigations
- Safety and Security
- Emergency Response
- Inventory Control Processes
Reading
I enjoy reading physical copies of books as they provide respite in this fast-paced technological age inundated with incessant scrolling.
Photography
Film photography has been a great past-time I've enjoyed periodically in the past 6 years. Trial and error is a hallmark of its nature, which I find exciting.
Timeline
Book Shelver
Sacramento Public Library
09.2023 - Current
Security Professional
Allied Universal Security Services
03.2022 - 09.2023
Guest Services Representative
Extended Stay America
07.2021 - 01.2022
Support Specialist
Michaels Arts And Crafts
10.2014 - 11.2017
High School Diploma -
Sacramento Charter High School
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