Charnai Dejarnette
Maple Heights,OH
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic.
Overview
10
10
years of professional experience
Work History
Practice Support Specialist
Metro Health Hospital
Cleveland, OH
05.2021 - Current
- Maintaining templates of outpatient clinics.
- Scheduling appointments.
- Answering patient phone calls.
- Processing and tracking of programs for program assistance.
- Assisting patients with completion of forms and surveys.
- Tracking insurance authorization.
- Coordinating procedure room and provider visits.
- Maintaining provider scheduling and rotation of sites.
- Coordinates physician activity within Skilled Nursing Home Facility or other locations within Metro Health System.
- Secure completion of care plan oversight.
- Increased office productivity by transcribing over 5 daily meetings and appointments and implementing organizational systems for documents
Patient Service Representative
MetroHealth
Cleveland, OH
08.2014 - 05.2021
- Managed switchboard, answering all calls from patients and outside sources directing questions and messages to appropriate in timely manner and data entry
- Corrected patient's Demographic data, scheduled appointments, Confirmed Referrals and Surgeries utilizing Epic daily
- Communicated with corporations, insurance and Pharmaceutical companies via telephone or correspondence 50% of job duties
- Prepped, scanned, released, processed and maintained patient's medical records, labs, orders, outside record
Front Desk Agent
DoubleTree by Hilton Hotel Cleveland - Independence
Independence, OH
03.2012 - 08.2014
- Provide guests with information regarding hotel services, amenities, tourist events and attractions
- Answer guest and staff phone calls and direct them to appropriate parties.
- Perform monetary transactions with guests as needed.
- Assist with guest's complaints and inquiries.
Education
Diploma - Medcial Billing and Coding
Remington
Cleveland2011
High School Diploma -
John F. Kennedy High School
Cleveland, OH06.2006
Skills
- Administrative Tasks
- Medical Charting
- Organization and Time Management
- Epic Systems
- Scheduling Tests and Procedures
- Staff Leadership
- Patient Interviews
- Adaptable and Flexible
- Calendar and Appointment Management
- EHR Software
- HIPAA Compliance
- Outpatient Procedures
- Insurance Forms
- Documentation Review
- Referral Verification
Accomplishments
- Customer Service Manager with more than 5 years of professional customer service and leadership experience.
- Dynamic housekeeping skilled in developing and training teams, rigorously controlling costs and achieving revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture.
- Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.
Timeline
Practice Support Specialist
Metro Health Hospital
05.2021 - Current
Patient Service Representative
MetroHealth
08.2014 - 05.2021
Front Desk Agent
DoubleTree by Hilton Hotel Cleveland - Independence
03.2012 - 08.2014
Diploma - Medcial Billing and Coding
Remington
High School Diploma -
John F. Kennedy High School
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