Summary
Overview
Work History
Education
Skills
Certification
Professional Development Training
Timeline
Generic
Charnal Wirrick

Charnal Wirrick

IT Security Manager
Washington,MI

Summary

Seasoned IT professional with 35 years and is well-versed in infrastructure, security access control governance, IT disaster recovery planning, team development and daily operations management. Successful at optimizing security standards, planning processes, and managing systems implementation. Excellent leadership and dedicated to customer satisfaction with focused delivery of technical solutions. Recognized for strong critical thinking, problem solving, operational streamlining, project management and a positive leadership style. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

34
34
years of professional experience
3
3
Certification
1
1
year of post-secondary education

Work History

IT Security Manager

Capgemini
Wixom, MI
07.2021 - Current
  • Manage employees in accordance with the organization’s policies and applicable laws; including interviewing, hiring, and training employees; planning, assigning, and directing work; coaching, performance review, rewarding, disciplining employees, addressing complaints, and resolving problems.
  • Manage the entire lifecycle of user accounts administration (Identity and Access Management) within multiple bank applications and assist business units to define user access roles. Educate and implement user access governance policies.
  • Oversee the development and execution of information security policies, procedures, and controls to protect the organization's information systems, network, and the confidentiality of data assets and member sensitive information.
  • Ensure compliance regulations and industry standards including activities such as conducting internal audits, coordinating external audits, and ensuring adherence to compliance requirements. Knowledgeable in FFIEC, SOX, PCI, NCUA and OCC regulations and standards.
  • Manage response and mitigation actions related to audit findings conducted by internal audit, regulatory agencies or by other third parties. Experience in working with external auditors such, as E &Y, KPMG, and OCC.
  • Provide security-related guidance on business processes and requirements to determine conformance to access security governance policies and procedures, including maintaining identity and access data in applications, and mitigating access risk.
  • Liaison between IT and business units, vendors, and other IT internal department to advocate, influence, assure compliance, drive IT standards and policies.
  • Work with the CISO, IT Leadership and Information Security team to set goals, strategic planning and mitigating access governance risk.
  • Ensure employees follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
  • Design, coordinate and execute annual IT disaster recovery test exercises for critical business processes, and produce test reports including lessons learned, including tabletop walkthrough with stakeholders.

Senior IT Consultant

The Auto Club Group - Bank & Enterprise Security
Dearborn, MI
04.2018 - 07.2021
  • Added, removed, modified, and managed user profiles, passwords, and account information for entire bank system.
  • Ensured users have the right access to do their jobs through the creation and maintenance of business roles, account monitoring and management, including managing and resolving orphaned accounts, service accounts and privileged access.
  • Interacted with all levels of business line, including CISO, Bank Leadership, and vendors regarding the banking application system, end-user applications access control issues, governance processes, and technology.
  • Developed training and support procedures for the IT bank support team for bank application access.
  • Assisted bank business units in defining requirements related to new and existing bank applications.
  • Represented all bank system changes in the IT Change Control (CAB) meeting in accordance with the bank’s change management procedures.
  • Conducted security reviews, such as high-risk entitlement, user access, role to ensure compliance with all information security standards and policies. Prepared and maintained documentation for future regulatory or compliance audits.
  • Responded to all bank related requests and incidents through an IT Service Management (ITSM) process (Request and Incident Management) via ServiceNow.
  • Participated in troubleshooting and resolution of larger IT issues; root cause analysis, problem management and identify opportunities for improvement.
  • Reviewed and interpreted operational reports to identify, troubleshoot, and resolve issues generated from systems.
  • Led and coordinated IT bank projects.
  • Developed and implemented IT service strategies with management, including meeting Service levels agreements.

Supervisor Security Administration

The Auto Club Group - Security Administration
Dearborn, MI
08.2017 - 04.2018
  • Managed Security Administrators (12) who provisioned user access accounts.
  • Trained on security tool use, policies, and procedures.
  • Monitored compliance with policies, regulations, and customer requirements.
  • Performed risk assessments and audits.
  • Handle escalated customer inquiries and support tickets.
  • Compiled and analyzed security incident and event data to produce monthly exception and management reports, utilizing the research to recommend information security solutions that protect against potential threats.
  • Interacted with the CISO to set strategies and goals for accomplishing infrastructure projects and enhancements and specifications for technologies and key information systems.

Senior IT Security Specialist

The Auto Club Group - Security Administration
Dearborn, MI
05.2014 - 08.2017
  • Led the implementation of new IAM program, overseeing training on the new IAM system to ensure timely project completion and a comprehensive employee understanding of the new provisioning software.
  • Developed and maintained training materials related to identity and access management.
  • Worked with senior leadership to ensure that the security awareness program meets the needs of the business and complies with all security compliance. Responded to audit findings and implement remediation measures.
  • Administered user accounts, permissions, and access controls.
  • Compiled security incidents, events data, user requests, and escalation numbers to produce management reports, assisting in efforts to mitigate unresolved security exposures, misuses, and noncompliance.

IT Security Specialist I-II

The Auto Club Group - Security Administration
Dearborn, MI
05.2001 - 05.2014
  • Added, removed, modified, and managed user profiles, passwords and account information for network, and other systems used throughout the organization in a timely manner.
  • Troubleshooted end user technical or access-related issues.
  • Trained and mentored new or less experienced IAM Specialists

Senior Operations Analyst

The Auto Club Group - Data Center Operations
Dearborn, MI
01.1990 - 02.2001
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed strong communication and organizational skills through working on group projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

No Degree - Computer Information Systems

Wayne County Community College District
Detroit, MI
08.1986 - 04.1987

Skills

  • Business Management
  • Interpersonal Skills
  • Oral & Written communication
  • Exceptional customer service
  • User interface understanding
  • Problem-solving skills
  • Detail-oriented
  • Multi-tasking strength
  • Staff supervision
  • Human Resource Policies
  • Employee scheduling
  • New-Hire Training
  • Microsoft Office Suite
  • Time management
  • Team Collaboration
  • Risk Mitigation Planning
  • Computer Hardware Knowledge
  • Documentation Management
  • Technical Troubleshooting
  • Data Governance
  • Managing Multiple Projects
  • Cyber Security Best Practices
  • Change Management
  • Leading Projects
  • Microsoft Active Directory
  • Technology Evaluations
  • Team Development
  • Hardware and Software Monitoring
  • Security Improvements
  • Team Meetings
  • Kickoff Meetings
  • Technical Support Oversight
  • Windows NT
  • Wide Area Network (WAN)
  • Project LifeCycle Management
  • Logical Reasoning
  • Managing Service Level Agreements
  • Vulnerability Management
  • Critical Thinking
  • Third-Party Collaboration
  • Project Requirements
  • Production Work
  • Security Procedures
  • Customer Needs Assessments
  • Troubleshooting and Modifications
  • IDS Integration
  • Operation and Information Security
  • Client Support
  • Problem Analysis
  • Identifying Risks
  • Security Implementation
  • Disaster Recovery Operations
  • Web Applications
  • Incident Response Management
  • Training Programs
  • Data Encryption
  • Procedure Documentation
  • Monitoring Tools
  • Providing Solutions
  • Standard Methods
  • Nagios Monitoring Software
  • Cybersecurity
  • Business Continuity Planning
  • Compliance Evaluations
  • Technical Direction
  • Software Support
  • Coordinating Recoveries
  • Exercise Testing
  • Training and Development
  • Multitasking Abilities

Certification

  • Certified Identity Access Manager (CIAM)
  • ITIL Foundation Certification
  • Computer Programming Certification

Professional Development Training

  • Certified Information Security Manager (CISM) – Capgemini Training
  • Certified Information System Auditor (CISA) - Capgemini Training
  • Project Management Professional (PMP) Bootcamp
  • Project Management for the IT Professional
  • Project Communications Management

Timeline

IT Security Manager

Capgemini
07.2021 - Current

Senior IT Consultant

The Auto Club Group - Bank & Enterprise Security
04.2018 - 07.2021

Supervisor Security Administration

The Auto Club Group - Security Administration
08.2017 - 04.2018

Senior IT Security Specialist

The Auto Club Group - Security Administration
05.2014 - 08.2017

IT Security Specialist I-II

The Auto Club Group - Security Administration
05.2001 - 05.2014

Senior Operations Analyst

The Auto Club Group - Data Center Operations
01.1990 - 02.2001

No Degree - Computer Information Systems

Wayne County Community College District
08.1986 - 04.1987

Similar Profiles

CREATE PROFILE
Charnal WirrickIT Security Manager