Charnay-Ellesse Brandon
Las Vegas,NV
Summary
Reliable and friendly hard-working individual, who quickly learn new concepts and skills. Looking to take on new challenges and gain new experiences. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
13
13
years of professional experience
Work History
Business Consultant
Healing Arts Boutique LLC
11.2022 - Current
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed complete business plans and operational strategies for new and existing business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Wedding Chapel Coordinator
Caesars Entertainment
10.2021 - Current
- Oversaw setup and breakdown of wedding decorations and supplies.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Authorized financial transactions with vendors for event services.
- Performed face-to-face meetings to finalize contract for services and event details.
- Supervised 10 plus helpers and co-workers.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Established and managed communications with vendors, confirming service and supply delivery.
- Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
- Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
- Scheduled appointments with potential clients to discuss wedding plans.
- Supervised personnel and directed in wedding task administration and completion.
- Corresponded with clients to answer questions and resolve issues.
- Conferred with event staff at event site to coordinate details.
Project Manager
Sincerely A Healing Soul
03.2015 - Current
- Prepared and filed financial statements such as balance sheets and income statements
- Formulated comprehensive business plan complete with clear and actionable sales goals and targets
- Leveraged social media websites such as Facebook and Instagram to promote services and gauge customer needs and preferences
- Created positive dance experience to keep clients returning while also building new clientele
- Planned, designed, and scheduled phases for projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Prepared and submitted project invoices for review and approval.
- Developed and implemented strategic project plans to meet business objectives.
Wedding and Events Captain Coordinator & Sales
Wedgewood Weddings
01.2020 - 09.2021
- Act as the Manager on Duty in the absence of the management team
- Maintain pro-active and constant communication with the Bride/Groom or Event Organizer to ensure fantastic results
- Managing vendors and banquet servers to execute perfect weddings and banquets
- Running the sales office in the absence of the Catering Sales Managers
- Schedule and conduct personal consultations, invitations, details, and final meetings for clients
- Close sales & finalize contracts with clients
- Review previous business/clients and contact for rebooking
- Obtain guaranteed counts/payments/details for all events
- Communicate detailed information with the catering team
- Coordinating final details and guest counts with all vendors
- Coordinate wedding rehearsals and "Day of Coordination."
BUSINESS MANAGER
NORDSTROM
11.2015 - 08.2018
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when shipments were received
- Reorganized the sales floor to meet company demands
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Fulfilled customer shipping needs using UPS and USPS methods
- Completed weekly schedules according to payroll policies
- Wrote order supply requests to replenish merchandise
- Trained staff to deliver outstanding customer service
- Analyzed marketing information and translated it into strategic plans
- Worked closely with the district manager to formulate and build the store brand
- Monitored customer preferences to determine focus of sales efforts
- Generated monthly and annual sales reports
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills
- Wrote sales orders and contracts.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
INTERIM BUSINESS MANAGER
NORDSTROM
11.2014 - 11.2015
- Assist with daily sales goal
- Maintain professional yet personal relationship with clients
- Maintain high beauty standard, work area
- Meet or exceed pre-sale goals
- Communicate effectively with management to ensure business is being ran accordingly.
ADVISER NORDSTROM
11.2013 - 07.2014
- Assist and educate clients about beauty products
- Maintaining a clean work environment
- Working as a team to meet sales goal
- Training beauty team and coaching areas of opportunities
- Book for events
- Motivate beauty team
- Update team every hour about business and adjusting to make the day.
BEAUTY ADVISOR
SEPHORA
11.2011 - 11.2013
- Assist and educate clients about beauty products
- Maintaining a clean work environment
- Working as a team to meet sales goal
- Training beauty team and coaching areas of opportunities
- Book for events
- Motivate beauty team
- Update team every hour about business and adjusting to make the day.
Sales Associate
JCPenney
10.2010 - 09.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Undergraduate - Psychology, Neuroscience
University of Las Vegas
Las Vegas, NV2025
AA Degree - Arts, Transfer, Psychology Liberal Arts Science Behavioral & Social Science Liberal Arts & Science: Health Profession Liberal Arts & Science Arts & Humanities
West Los Angeles College
Culver City, CA12.2022
Skills
- Empathic Leadership
- Emotional Intelligence
- Self-motivate
- Time Management
- Communication
- Problem Solving
- Computer Skills
- Interpersonal Skills
- Customer Service
- Operating POS System
- PowerPoint
- Excel
- Marketing Research
- Team Management
- Providing Feedback
- Creative Solutions
- Communications and Media
- Creativity and Adaptability
Timeline
Business Consultant
Healing Arts Boutique LLC
11.2022 - Current
Wedding Chapel Coordinator
Caesars Entertainment
10.2021 - Current
Wedding and Events Captain Coordinator & Sales
Wedgewood Weddings
01.2020 - 09.2021
BUSINESS MANAGER
NORDSTROM
11.2015 - 08.2018
Project Manager
Sincerely A Healing Soul
03.2015 - Current
INTERIM BUSINESS MANAGER
NORDSTROM
11.2014 - 11.2015
ADVISER NORDSTROM
11.2013 - 07.2014
BEAUTY ADVISOR
SEPHORA
11.2011 - 11.2013
Sales Associate
JCPenney
10.2010 - 09.2011
Undergraduate - Psychology, Neuroscience
University of Las Vegas
AA Degree - Arts, Transfer, Psychology Liberal Arts Science Behavioral & Social Science Liberal Arts & Science: Health Profession Liberal Arts & Science Arts & Humanities
West Los Angeles College
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