CHARNAY FRANCIS
North East,MD
Summary
Dedicated customer service professional with a proven track record of consistently meeting and exceeding customer expectations. Recognized for expertise in sales and service, achieving performance targets while upholding high-quality standards. Possesses in-depth knowledge of industry service protocols and best practices, ensuring exceptional customer experiences. Committed to fostering positive relationships and driving customer satisfaction through effective communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Fanatics
11.2025 - Current
- Inspect quality, quantity, and availability of goods against records.
- Prepare orders quickly, pulling and packing products for quick shipment.
- Avoid safety hazards by correctly operating company tools and equipment.
- Pick orders accurately using handheld scanners.
- Collaborate effectively with team members to meet productivity goals and deadlines.
- Maintain cleanliness and organization of warehouse floor.
- Utilize computer systems to input data about product movement within warehouse.
Direct Support Professional
Chimes Metro
08.2022 - 09.2024
- Helped clients to gain independence and quality of life through company services.
- Wrote reports detailing support and service provided throughout each shift.
- Supported client social and learning needs and environment as directed.
- Observed regulations to protect client safety and promote wellness.
- Utilized approved behavior plans and intervention strategies to help clients achieve goals and objectives.
- Followed approved behavior plans and intervention strategies to support client progress towards goals.
Community Living Assistant
Shorehaven
08.2019 - 08.2022
- Outlined agency services, requirements, and processes to individuals at home visits and group meetings.
- Improved nutrition and reduced grocery bills by recommending improvements to food choices and preparation methods.
- Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.
- Documented, researched and resolved customer service issues.
- Transported clients to medical, personal, and program appointments.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
Remodel Associate
WalMart
01.2019 - 06.2019
- Cleaned job sites daily to maintain safe working environment for all crew members.
- Loaded and unloaded building materials from delivery trucks as required.
- Followed health and safety guidelines to meet established standards.
- Conducted quality control checks upon project completion to ensure client satisfaction.
Office Assistant
Divine Internal Medicine
12.2017 - 11.2018
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Educated patients on prescribed medications, treatments, and procedures.
- Updated records in EHR system, carefully protecting patient information and verifying data.
- Scheduled patient appointments and managed appointment calendars.
- Handled front desk responsibilities such as answering phones, greeting patients, and managing paperwork.
Education
Certification - Google Cybersecurity Certification
Coursera
01.2025
High School - undefined
Passaic County Technical Vocational Schools
Wayne, NJ06.1995
Skills
- Strong organizational abilities
- Clear and concise communication
- Collaborative teamwork
- Interpersonal awareness
- Effective persuasion techniques
- Conflict resolution
- First call resolution
- Documentation expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Warehouse Worker
Fanatics
11.2025 - Current
Direct Support Professional
Chimes Metro
08.2022 - 09.2024
Community Living Assistant
Shorehaven
08.2019 - 08.2022
Remodel Associate
WalMart
01.2019 - 06.2019
Office Assistant
Divine Internal Medicine
12.2017 - 11.2018
High School - undefined
Passaic County Technical Vocational Schools
Certification - Google Cybersecurity Certification
Coursera