Summary
Overview
Work History
Education
Skills
Timeline
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Charnear Harris

Union Springs,AL

Summary

Dynamic customer service professional with a proven track record at Concentrix, excelling in conflict resolution and building rapport. Recognized for consistently exceeding performance metrics and enhancing customer loyalty through empathetic support. Proficient in data entry and adept at critical thinking, ensuring efficient operations and exceptional service delivery. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Concentrix, A SYNNEX Corporation
03.2017 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Ensured compliance with company policies while handling complex customer issues effectively.

Clerical Associate

Russell Incorporation
06.2010 - 12.2016
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
  • Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
  • Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
  • Developed correspondence letters, memos, and emails.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Edited and proofread documents for accuracy and completeness.
  • Purchased and maintained office supplies.

Customer Service Representative

Victory Land Racing And Casino
01.2006 - 05.2010
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Supervisor

Liz Claiborne
02.2002 - 12.2005
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

High School Diploma -

Bullock County High School
Union Springs, AL
05-1999

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Professional telephone demeanor
  • Product knowledge
  • Building rapport
  • Customer education
  • Customer relations
  • Computer proficiency

Timeline

Customer Service Representative

Concentrix, A SYNNEX Corporation
03.2017 - 08.2025

Clerical Associate

Russell Incorporation
06.2010 - 12.2016

Customer Service Representative

Victory Land Racing And Casino
01.2006 - 05.2010

Customer Service Supervisor

Liz Claiborne
02.2002 - 12.2005

High School Diploma -

Bullock County High School

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