Hi, I’m
Charneat Jones
Wesley Chapel,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
24
years of professional experience
1
Certification
Work History
Department of Veterans Affairs
Advanced Medical Support Assistant
09.2023 - Current
Job overview
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
AdventHealth MedicalGroup
Clinical Coordinator/Certified Medical Assistant
06.2018 - 03.2023
Job overview
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments (cystoscopies, botox, vasectomies)
- Assist with pessary fittings
- Improved patient outcomes by providing precise surgical assistance during various procedures.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Implemented new policies and educated staff on changes.
- Assessed clinical policies and procedures for compliance with changing regulations.
Dale Mabry Internal Medicine
Lead Medical Assistant
05.2015 - 06.2018
Job overview
- Register patients according to established protocols
- Assist patients to complete all necessary forms and documentation including verification of medical insurance
- Ensure patient information is accurate including billing information
- Inform patients of medical office procedures and policy
- Maintain and manage patient records
- Move patients through appointments as scheduled
- Answer incoming calls and deal with inquiries
- Schedule patient appointments
- Collect co-pays and payments
- Report statistics as required
- Schedule hospital admissions, tests, scans and outside appointments for patients
- Obtain external medical reports as required by medical professionals
- Respond and comply to requests for information
- Deal with incoming and outgoing post
- Complete other clerical duties as assigned
- Maintain stock of forms and office supplies
- Ensure the reception area is well maintained, neat and clean
- Safeguard patient privacy and confidentiality
- Triage patients
- Blood draws/injections
- Assistance with small office procedures
- Call in medication refills
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Taught patients about medications, procedures, and care plan instructions.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
Gastro Florida
Surgery/Medical Assistant/Receptionist
08.2014 - 05.2015
Job overview
- Prepared patients for examinations
- Obtain medical histories from patients
- Assisted the physician during examinations
- Explained medical procedures to patients
- Called in prescriptions to pharmacies
- Collected laboratory specimens
- Sterilized Medical Instruments
- Submitted medical claim forms
- Maintained patient medical records
- Updated patient files
- Scheduling medical tests
- Arranged for hospital admissions
- Maintained and managed patient billing and bookkeeping
The Kid's Doctor
Certified Medical Assistant
06.2012 - 03.2014
Job overview
- Demonstrated proficiency in taking patient medical histories
- Phlebotomy
- Injections
- Ensured cleanliness, sanitation, exam rooms and equipment
- Reacted calmly and effectively in emergency situations
- Personal, caring touch that immediately put patients at ease
Women's Care Medical Center
Certified Medical Assistant
03.2009 - 05.2012
Job overview
- Assisted five MDs as well as one NP in ensuring optimal patient care and smooth daily functioning of office
- Demonstrated proficiency in taking patient medical histories and vital signs
- Performing phlebotomy
- Injections
- Various diagnostic procedures (e.g., NST, urinalysis, Saline Sonograms, Sonograms and blood test) and to assist with in office surgeries (colposcopies, HTA, Hysteroscopy, IUIs)
- Ensured cleanliness, sanitation, exam rooms and equipment
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease
Margarita Gelpi, MD
Medical Assistant
10.2004 - 01.2009
Job overview
- Assist two MDs as well as a Sonogram Tech in ensuring optimal patient care and smooth daily functioning of office
- Efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients
- Demonstrated proficiency in taking patient medical histories and vital signs
- Performing phlebotomy and injections
- Various diagnostic procedures (e.g., NST, urinalysis, Saline Sonograms, Sonograms and blood test) and to assist with in office surgeries (colposcopies, pessaries)
- Ensured the cleanliness, sanitation, exam rooms and equipment
- Helped implement practice's quality assurance and control program
- Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease
Barbara Russell, MD ObGyn
Medical Assistant
01.2001 - 01.2004
Job overview
- Reported to clinical coordinator or practice administrator
- Performed nursing procedures under supervision of physician or physician assistant
- Assisted physician and physician assistant in exam rooms
- Escorted patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient's chart
- Give instructions to patients as instructed by physician or physician assistant
- Ensured all related reports, labs and information is filed is available in patients' medical records prior to their appointment
- Kept exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required
- Took telephone messages and provided feedback and answers to patient/physician/pharmacy calls
- Triaged and processed messages from patients and front office staff to physicians and physician assistants
- Maintained all logs and required checks (i.e
- Refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
- All other duties as assigned by clinical coordinator or practice administrator
Education
Rasmussen UniversityWeslye Chapel, FL
BSN from Pending
05-2028
Fortis CollegeTampa, FL
Registered Medical Assistant from Medical Assistant
07-1995
Hillsborough High SchoolTampa, FL
High School Diploma
06.1992
Skills
- Insurance Verification
- Clinical and Lab Procedures
- Injections (IM, ID, SQ)
- Phlebotomy/Venipuncture
- Electronic Medical Records (EHR/EMR)
- In Office Procedures
- Management skills
- Fast high-volume atmosphere
- Urology and Urogyn experience
- Organization skills
- Patient communication
- Clinical leadership
- Critical thinking
- Collaboration and teamwork
Certification
- National Certified Medical Assistant
- BLS
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
09.2023 - Current
Clinical Coordinator/Certified Medical Assistant
AdventHealth MedicalGroup
06.2018 - 03.2023
Lead Medical Assistant
Dale Mabry Internal Medicine
05.2015 - 06.2018
Surgery/Medical Assistant/Receptionist
Gastro Florida
08.2014 - 05.2015
Certified Medical Assistant
The Kid's Doctor
06.2012 - 03.2014
Certified Medical Assistant
Women's Care Medical Center
03.2009 - 05.2012
Medical Assistant
Margarita Gelpi, MD
10.2004 - 01.2009
Medical Assistant
Barbara Russell, MD ObGyn
01.2001 - 01.2004
Hillsborough High School
High School Diploma
Rasmussen University
BSN from Pending
Fortis College
Registered Medical Assistant from Medical Assistant
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