Hi, I’m
Charneat Jones
Wesley Chapel,USA
Summary
Dynamic medical professional with extensive experience in insurance and benefits verification, excelling in care coordination and case management.on and case management. Proven ability to enhance patient satisfaction through effective communication and problem-solving skills. Proficient in medical record management and compliance adherence, ensuring optimal healthcare navigation for patients.
Overview
25
years of professional experience
1
Certification
Work History
Department of Veterans Affairs
ADVANCE MEDICAL ASSISTANT SUPPORT
09.2023 - Current
Job overview
- Reviews patient records, physician orders/consults, and completes a basic eligibility review for Community Care benefits.
- Processes and manages consults through the life cycle of the consult, following relevant directives, guidelines, and SOPs regarding scheduling practices, initiation of authorizations, and communications with patients and providers.
- Functions as a liaison between the VA, the community provider, the veteran, and the Third-Party Administrator (TPA). Receives and responds to incoming telephone calls to the department, secure messages, incoming/outgoing faxes, referral management platforms, and other forms of internal/external communications.
- Completes varied assignments that are complex and detailed in nature, requiring coordination with self-directed team members, the team coordinator, administrative staff, clinical staff, and community providers within the medical center.
- Establishes and maintains good relations with veterans, their families, and others to promote an understanding of the hospital system, activities, and rules of eligibility, and to create an atmosphere conducive to quality care.
- Troubleshoots questions and concerns from local providers, hospitals, veterans, expanded members of the health care team, and various stakeholders. The incumbent is expected to communicate well, both orally and in writing, and provide quality customer service to internal and external stakeholders.
ADVENTHEALTH
CLINICAL COORDINATOR/NRCMA
06.2018 - 03.2023
Job overview
- Coordinated work activities and scheduling of medical, nursing, and physical staff.
- Participated in professional development opportunities to stay current with clinical practices and leadership strategies.
- Supervised a team of clinical staff, providing regular performance feedback and career development guidance.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Ensured that all safety protocols were followed at all times in the facility.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Scheduled appointments for patients via phone and in person.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Worked effectively in team environments to make the workplace more productive.
- Monitored clinical staff work hours, sick days and vacation time.
- Monitored quality assurance activities related to clinical operations.
- Facilitated communication between patients, family members, physicians, other healthcare providers, insurance companies.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Conducted follow up calls with patients after their procedure was completed.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Scheduled and confirmed patient appointments and consultations.
DALE MARBY INTERNAL MEDICINE
Office Manager/Medical Assistant
05.2015 - 06.2018
Job overview
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- CMS requirements and meetings.
- Help with meetings for Medicare and HEDIS.
GASTRO FLORIDA
Medical Assistant/Surgery Coordinator
08.2014 - 05.2015
Job overview
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Registered new patients into practice management software program accurately entering demographic information.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Provided assistance to medical staff in performing minor surgical procedures.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Scheduled follow-up appointments according to post-operative protocols.
- Provided technical assistance to medical personnel using the hospital's computerized scheduling system.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
THE KID'S DOCTOR
Medical Assistant
06.2012 - 03.2014
Job overview
- Demonstrated proficiency in taking patient medical histories
- Phlebotomy
- Injections
- Ensured cleanliness, sanitation, exam rooms and equipment
- Reacted calmly and effectively in emergency situations
- Personal, caring touch that immediately put patients at ease
WOMEN'S CARE
Medical Assistant
03.2009 - 05.2012
Job overview
- Assisted five MDs as well as one NP in ensuring optimal patient care and smooth daily functioning of office
- Demonstrated proficiency in taking patient medical histories and vital signs
- Performing phlebotomy
- Injections
- Various diagnostic procedures (e.g., NST, urinalysis, Saline Sonograms, Sonograms and blood test) and to assist with in office surgeries (colposcopies, HTA, Hysteroscopy, IUIs)
- Ensured cleanliness, sanitation, exam rooms and equipment
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease
MARGARITA GELPI, MD
Medical Assistant
10.2004 - 01.2009
Job overview
- Assist two MDs as well as a Sonogram Tech in ensuring optimal patient care and smooth daily functioning of office
- Efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients
- Demonstrated proficiency in taking patient medical histories and vital signs
- Performing phlebotomy and injections
- Various diagnostic procedures (e.g., NST, urinalysis, Saline Sonograms, Sonograms and blood test) and to assist with in office surgeries (colposcopies, pessaries)
- Ensured the cleanliness, sanitation, exam rooms and equipment
- Helped implement practice's quality assurance and control program
- Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease
Barbara Russell, MD ObGyn
Medical Assistant
01.2001 - 01.2004
Job overview
- Reported to clinical coordinator or practice administrator
- Performed nursing procedures under supervision of physician or physician assistant
- Assisted physician and physician assistant in exam rooms
- Escorted patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient's chart
- Give instructions to patients as instructed by physician or physician assistant
- Ensured all related reports, labs and information is filed is available in patients' medical records prior to their appointment
- Kept exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required
- Took telephone messages and provided feedback and answers to patient/physician/pharmacy calls
- Triaged and processed messages from patients and front office staff to physicians and physician assistants
- Maintained all logs and required checks (i.e
- Refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
- All other duties as assigned by clinical coordinator or practice administrator
Education
Medical Assistant School, Webster TechnicalTampa, FL
National Registered Medical Assistant
01-1995
Hillsborough High SchoolTampa, FL
High School Diploma
06.1992
Skills
- Unit supervision
- Administrative assistance
- Unit administration
- Case management
- Care coordination
- Health insurance navigation
- Medical record management
- Eligibility assessment
- Compliance adherence
- Problem solving
- Effective communication
- Customer service
- Adaptability
- Icd-9 & 10
- MS Office products
- Assessing needs
- Service referral management
- Healthcare navigation
Certification
- National Certified Medical Assistant
- BLS
References
Available upon request.
Timeline
ADVANCE MEDICAL ASSISTANT SUPPORT
Department of Veterans Affairs
09.2023 - Current
CLINICAL COORDINATOR/NRCMA
ADVENTHEALTH
06.2018 - 03.2023
Office Manager/Medical Assistant
DALE MARBY INTERNAL MEDICINE
05.2015 - 06.2018
Medical Assistant/Surgery Coordinator
GASTRO FLORIDA
08.2014 - 05.2015
Medical Assistant
THE KID'S DOCTOR
06.2012 - 03.2014
Medical Assistant
WOMEN'S CARE
03.2009 - 05.2012
Medical Assistant
MARGARITA GELPI, MD
10.2004 - 01.2009
Medical Assistant
Barbara Russell, MD ObGyn
01.2001 - 01.2004
Medical Assistant School, Webster Technical
National Registered Medical Assistant
Hillsborough High School
High School Diploma
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