Charneat Jones
Wesley Chapel,FL
Summary
Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ADVANCE MEDICAL ASSISTANT SUPPORT
Department of Veterans Affairs
09.2023 - Current
- Reviews patient records, physician orders/consults, and completes a basic eligibility review for Community Care benefits.
- Processes and manages consults through the life cycle of the consult, following relevant directives, guidelines, and SOPs regarding scheduling practices, initiation of authorizations, and communications with patients and providers.
- Functions as a liaison between the VA, the community provider, the veteran, and the Third-Party Administrator (TPA). Receives and responds to incoming telephone calls to the department, secure messages, incoming/outgoing faxes, referral management platforms, and other forms of internal/external communications.
- Completes varied assignments that are complex and detailed in nature, requiring coordination with self-directed team members, the team coordinator, administrative staff, clinical staff, and community providers within the medical center.
- Establishes and maintains good relations with veterans, their families, and others to promote an understanding of the hospital system, activities, and rules of eligibility, and to create an atmosphere conducive to quality care.
- Troubleshoots questions and concerns from local providers, hospitals, veterans, expanded members of the health care team, and various stakeholders. The incumbent is expected to communicate well, both orally and in writing, and provide quality customer service to internal and external stakeholders.
CLINICAL COORDINATOR/NRCMA
ADVENTHEALTH
06.2018 - 03.2023
- Educated patients on urological conditions, treatment options, and post-operative care instructions.
- Managed medication administration and monitored patient responses during urological procedures.
- Maintained a safe and sterile environment during urologic procedures, minimizing infection risks.
- Performed regular audits of the urology department''s clinical documentation to maintain compliance with regulatory requirements.
- Served as a liaison between urology specialists and primary care providers, ensuring seamless coordination of patient care.
- Assisted physicians in performing urologic procedures, ensuring optimal patient care.
- Conducted comprehensive assessments of patients presenting with genitourinary symptoms, enabling accurate diagnoses and prompt treatment plans.
- Performed routine clinical tasks, including vital sign measurement and specimen preparation.
- Managed appointment scheduling, optimizing patient flow and minimizing wait times.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Office Manager/Medical Assistant
DALE MARBY INTERNAL MEDICINE
05.2015 - 06.2018
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- CMS requirements and meetings.
- Help with meetings for Medicare and HEDIS.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Medical Assistant/Surgery Coordinator
GASTRO FLORIDA
08.2014 - 05.2015
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Registered new patients into practice management software program accurately entering demographic information.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Provided assistance to medical staff in performing minor surgical procedures.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Scheduled follow-up appointments according to post-operative protocols.
- Provided technical assistance to medical personnel using the hospital's computerized scheduling system.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Maintained a strong understanding of insurance verification processes, enabling accurate determination of patient financial responsibility.
- Supported successful treatment outcomes for patients through accurate insurance verification and preauthorization processes.
Medical Assistant
THE KID'S DOCTOR
06.2012 - 03.2014
- Managed patient scheduling to optimize clinic operations and enhance patient experience.
- Assisted healthcare providers with examinations, ensuring adherence to safety protocols and procedures.
- Conducted routine laboratory tests, maintaining accuracy and compliance with health standards.
- Educated patients on treatment plans and preventive care, improving overall health literacy.
- Streamlined inventory management processes to ensure availability of medical supplies and equipment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
WOMEN'S CARE
03.2009 - 05.2012
- Assisted five MDs as well as one NP in ensuring optimal patient care and smooth daily functioning of office
- Demonstrated proficiency in taking patient medical histories and vital signs
- Performing phlebotomy
- Injections
- Various diagnostic procedures (e.g., NST, urinalysis, Saline Sonograms, Sonograms and blood test) and to assist with in office surgeries (colposcopies, HTA, Hysteroscopy, IUIs)
- Ensured cleanliness, sanitation, exam rooms and equipment
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease
Education
National Registered Medical Assistant -
Webster Tech
Tampa, FL08-1994
High School Diploma -
Hillsborough High School
Tampa, FL06-1992
Skills
- Patient scheduling
- Medical terminology knowledge
- EMR / EHR
- Clinical documentation
- Procedure assistance
- CPR
- Immunization administration
- Specimens collection and processing
- Insurance verification
- Patient care coordination
- Sterilization techniques
- OB/GYN procedures
- Medical office management
- Bladder irrigation
- Urologic surgery assistance
- Strong clinical judgment
- Direct patient care
- Catheter care
- Preoperative preparation
- Urine sample collection
- Surgical instrument sterilization
Certification
- National Certified Medical Assistant
- BLS
References
Available upon request.
Timeline
ADVANCE MEDICAL ASSISTANT SUPPORT
Department of Veterans Affairs
09.2023 - Current
CLINICAL COORDINATOR/NRCMA
ADVENTHEALTH
06.2018 - 03.2023
Office Manager/Medical Assistant
DALE MARBY INTERNAL MEDICINE
05.2015 - 06.2018
Medical Assistant/Surgery Coordinator
GASTRO FLORIDA
08.2014 - 05.2015
Medical Assistant
THE KID'S DOCTOR
06.2012 - 03.2014
Medical Assistant
WOMEN'S CARE
03.2009 - 05.2012
National Registered Medical Assistant -
Webster Tech
High School Diploma -
Hillsborough High School