Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Charneat Jones

Wesley Chapel,USA

Summary

Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.

Overview

24
24
years of professional experience
1
1
Certification

Work History

ADVANCE MEDICAL ASSISTANT SUPPORT

DEPARTMENT OF VETERANS
09.2023 - Current
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

CLINICAL COORDINATOR/NRCMA

ADVENTHEALTH
06.2018 - 03.2023
  • Encourages and demonstrates teamwork by pulling charts, following up on radiology and lab results, answering phones, communicating with patients
  • Pulls and preps next-day patient charts
  • Ensures all labs, scan results, etc
  • Are available on the day of visit
  • Passes key information to doctors/clinicians and front office in a timely manner
  • Demonstrates knowledge of office medical equipment and assists physician/APP as needed
  • Maintains timely communication with patients re: surgery, scripts, testing
  • Maintains efficiency in patient work-up flow and triage responsibilities
  • Maintains accurate legible documentation of patient medications and messages, sample meds, and pharmacy documentation
  • Keeps current with modern technology and updates on care and medications
  • Assists in controlling supplies and maintains inventory weekly
  • Assists with patient experience needs and mastermind ways to improve the quality of patient care provided by the facility
  • Work to identify issues or create efficient systems and workflows within the clinic including clinical staff scheduling, education for staff
  • Attend departmental meetings and stay up to date on all business initiatives related to the clinic
  • Completes Team Huddles to present current data and assist in action planning
  • Reviews Event Reporting and assists leadership in creating and following action plans
  • Communicates effectively with staff to ensure efficient patient flow
  • Assists with Development Conversations for clinical staff
  • Precepts new clinical staff through skill validation
  • Demonstrates effective communication skills respectfully and courteously when interacting with patients, coworkers, physicians, and colleagues within department
  • Always prevents casual overtime and completes work in a timely manner
  • Demonstrates knowledge and compliance of Hospital guidelines and/or regulatory requirements

Lead Medical Assistant

DALE MARBY INTERNAL MEDICINE
05.2015 - 06.2018
  • Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
  • Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
  • Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
  • Managed front office operations, including scheduling patient appointments and managing patient records.
  • Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
  • Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
  • Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
  • Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
  • Communicated effectively with patients regarding their health concerns or questions about treatment options.
  • Evaluated lab specimens according to established protocols before sending them off for further testing.
  • Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
  • Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.

Medical Assistant/Surgery Coordinator

GASTRO FLORIDA
08.2014 - 05.2015
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
  • Scheduled follow-up appointments according to post-operative protocols.
  • Provided technical assistance to medical personnel using the hospital's computerized scheduling system.
  • Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
  • Answered phone calls from prospective patients seeking information about surgical options available at the facility.
  • Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.

Medical Assistant

THE KID'S DOCTOR
06.2012 - 03.2014
  • Demonstrated proficiency in taking patient medical histories
  • Phlebotomy
  • Injections
  • Ensured cleanliness, sanitation, exam rooms and equipment
  • Reacted calmly and effectively in emergency situations
  • Personal, caring touch that immediately put patients at ease

Medical Assistant

WOMEN'S CARE
03.2009 - 05.2012
  • Assisted five MDs as well as one NP in ensuring optimal patient care and smooth daily functioning of office
  • Demonstrated proficiency in taking patient medical histories and vital signs
  • Performing phlebotomy
  • Injections
  • Various diagnostic procedures (e.g., NST, urinalysis, Saline Sonograms, Sonograms and blood test) and to assist with in office surgeries (colposcopies, HTA, Hysteroscopy, IUIs)
  • Ensured cleanliness, sanitation, exam rooms and equipment
  • Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease

Medical Assistant

MARGARITA GELPI, MD
10.2004 - 01.2009
  • Assist two MDs as well as a Sonogram Tech in ensuring optimal patient care and smooth daily functioning of office
  • Efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients
  • Demonstrated proficiency in taking patient medical histories and vital signs
  • Performing phlebotomy and injections
  • Various diagnostic procedures (e.g., NST, urinalysis, Saline Sonograms, Sonograms and blood test) and to assist with in office surgeries (colposcopies, pessaries)
  • Ensured the cleanliness, sanitation, exam rooms and equipment
  • Helped implement practice's quality assurance and control program
  • Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction
  • Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease

Medical Assistant

Barbara Russell, MD ObGyn
01.2001 - 01.2004
  • Reported to clinical coordinator or practice administrator
  • Performed nursing procedures under supervision of physician or physician assistant
  • Assisted physician and physician assistant in exam rooms
  • Escorted patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient's chart
  • Give instructions to patients as instructed by physician or physician assistant
  • Ensured all related reports, labs and information is filed is available in patients' medical records prior to their appointment
  • Kept exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required
  • Took telephone messages and provided feedback and answers to patient/physician/pharmacy calls
  • Triaged and processed messages from patients and front office staff to physicians and physician assistants
  • Maintained all logs and required checks (i.e
  • Refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
  • All other duties as assigned by clinical coordinator or practice administrator

Education

National Registered Medical Assistant -

Medical Assistant School, Webster Technical
Tampa, FL
01.1996

High School Diploma -

Hillsborough High School
Tampa, FL
06.1992

BSN - Pending

Rasmussen University
Wesley Chapel

Skills

  • Clinical applications
  • Injection administration
  • Infection control
  • Problem-solving
  • Clinical documentation
  • Medical terminology
  • Schedule coordination
  • Workflow organization
  • Patient education
  • Triage assessment
  • Verbal and written communication
  • Telephone etiquette
  • Electronic health records
  • Clinical staff support
  • Multidisciplinary team collaboration
  • Patient safety monitoring
  • Department supply management
  • Unit supervision
  • Administrative assistance
  • Unit administration
  • Case management

Certification

  • National Certified Medical Assistant
  • BLS

References

Available upon request.

Timeline

ADVANCE MEDICAL ASSISTANT SUPPORT

DEPARTMENT OF VETERANS
09.2023 - Current

CLINICAL COORDINATOR/NRCMA

ADVENTHEALTH
06.2018 - 03.2023

Lead Medical Assistant

DALE MARBY INTERNAL MEDICINE
05.2015 - 06.2018

Medical Assistant/Surgery Coordinator

GASTRO FLORIDA
08.2014 - 05.2015

Medical Assistant

THE KID'S DOCTOR
06.2012 - 03.2014

Medical Assistant

WOMEN'S CARE
03.2009 - 05.2012

Medical Assistant

MARGARITA GELPI, MD
10.2004 - 01.2009

Medical Assistant

Barbara Russell, MD ObGyn
01.2001 - 01.2004

National Registered Medical Assistant -

Medical Assistant School, Webster Technical

High School Diploma -

Hillsborough High School

BSN - Pending

Rasmussen University

Similar Profiles

  • Ghad Grant

    Ghad GrantGhad Grant

    Human Resources Manager at Department of VeteransHuman Resources Manager at Department of Veterans

  • Bonnie Snell

    Bonnie SnellBonnie Snell

    Program Specialist/Contract Administrator at Department of VeteransProgram Specialist/Contract Administrator at Department of Veterans

  • Gregory Ellis

    Gregory EllisGregory Ellis

    Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare

  • Mark Joerin

    Mark JoerinMark Joerin

    Insurance Representative at Elite Insurance Partners (EIP)Insurance Representative at Elite Insurance Partners (EIP)

  • Tyler Rejko

    Tyler RejkoTyler Rejko

    Project Engineer at LPL SOLARProject Engineer at LPL SOLAR

CREATE PROFILE
Charneat Jones