Charnece Mercer
Youngsville,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Director of Home Health
Senior Community Care of North Carolina
08.2020 - Current
- Directs, supervises, and manages the daily operations to include medical records, data entry, quality assurance, nursing, home care aides, physical therapist, occupational therapist, social workers, and customer satisfaction
- Plans, develops, organizes, implements, directs, and evaluates the agency’s services
- Assures that the agency is in compliance with federal, state, and local standards and regulations
- Reviews the annual budget and monthly financials and manages accordingly
- Works collaboratively with Human Resources in following all policies and procedures regarding personnel to include payroll, disciplinary process, coaching employees, orientation and on-the-job training for new employees.
Social Worker
Senior Community Care of North Carolina
12.2015 - 10.2020
- Completed assessments at admission and for quarterly care planning according to regulatory requirements and as condition change indicated
- Coordinated with the Interdisciplinary Team to develop a comprehensive plan of care for each participant
- Coordinated the completion of participants’ health care wishes and advance directives in cooperation with their primary care physician, the participant and their family
- Facilitated communication between participant and various government programs such as Medicaid, Medicare, and Social Security
- Coordinated with mental health-related providers including drug and alcohol treatment to arrange appointments and share pertinent information
- Participated in committees that support performance improvement.
Day Center Coordinator
Senior Community Care of North Carolina
09.2014 - 12.2015
- Directed, supervised and evaluated the performance of the C.N.A.s, and P.C.A.s
- Developed and implements policies, procedures and standards for the Adult Day Health Center
- Coordinated with the Interdisciplinary Team to develop a comprehensive plan of care for each participant
- Provided ongoing support and education to participants and families regarding a variety of issues
- Acted as a resource to other team members and day center staff regarding topics such as dementia, difficult behaviors, and difficult personalities.
Home Care Scheduler
Senior Community Care of North Carolina
02.2014 - 09.2014
- Assisted with orientation of contracted staff and competencies
- Provided support and assistance in various projects for in-home services
- Ordered in-home supplies for participants’ homes as directed by the interdisciplinary team
- Communicated schedule changes to participants and caregivers, as well as participant concerns and issues from family members, caregivers, and contracted staff to interdisciplinary team
- Acted as first point of contact/Liaison between contracted agencies and participants.
Shift Leader
Dunkin Donuts
07.2011 - 06.2013
- Coached crew members throughout their shift to execute Dunkin’ Donuts operational standards
- Communicated responsibilities, provided feedback, and recognized achievements in a respectful manner
- Deployed team members appropriately to meet guests’ needs and service standards throughout shift
- Supported training of crew members as directed by Restaurant Manager or Assistant Manager
- Communicated goals and held team members accountable for performance during shift.
School Social Work Intern
Millbrook Elementary & East Millbrook Middle
12.2012 - 05.2013
- Provided strategic services that identify and address the social-emotional-environmental issues that interfere with the educational process
- Served as a liaison between school/families/community to promote collaborative processes in educational planning
- Conducted psychosocial assessments to assist in the determination of special education services
- Provided parent/guardian educational workshops on identified issues related to child development, stress reduction, discipline and safety, and teacher/parent/student communication.
Pediatric Cardiology Social Work Intern
Duke Medical Center
08.2012 - 12.2012
- Provided patients and their families’ psychosocial support in the transition between life in the hospital and life at home
- Counseled to help patients and families cope with cardiac diagnosis, illness, hospitalization and/or role changes
- Advocated to promote patient- and –family centered care while respecting language and cultural differences
- Facilitated family conferences with child’s medical team to ensure collaborative communication and comprehensive treatment plans.
Discharge Planner Intern
R. J. Blackley Alcohol and Drug Abuse Treatment Center
08.2011 - 05.2012
- Developed a plan of care for ongoing maintenance and improvement of health care; to remove barriers to the patient’s timely discharge from a rehab environment
- Recommended medications and diet, medical equipment, transportation, training for the caregiver, and possible referrals to home care services
- Organized and facilitated weekly treatment groups
- Met with patient and families to discuss placement options into assisted-care facilities and negotiate with insurance companies
- Documented and maintained accurate treatment observations.
Operations Manager Assistant
Onslow Community Outreach
05.2009 - 08.2011
- Provided supportive leadership to staff, vendors, residents, and volunteers
- Updated staff on evictions, incidents, and new comers; maintained logs for shift activities, and agency and department information
- Assisted Shelter Manager to maintain a professional culture that promotes teamwork and empathy for residents.
Graduation Coach Intern
Communities In Schools
08.2010 - 06.2011
- Ensured smooth transitions for students from the social services systems, juvenile detention and other high schools
- Identified youth at-risk of repeating grades due to academic and/or psycho-social barriers
- Worked with teachers and administrators to develop credit and alternative options to meet the needs of the students
- Connected students to intervention programs to prevent grade retention and course failure that promotes a successful transition out of high school.
Customer Service Inbound Representative
Convergys
05.2008 - 09.2009
- Answered customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reported problem areas
- Responsible for improving customer retention through programs and service provided to the customer
- Utilized systems to initiate and complete service orders and handle customer requests
- Assisted customer/client with renewals of their FedEx scheduled pick-ups and deliveries
- Effectively communicated and coordinated with team representatives.
Education
Master of Social Work -
North Carolina Central University
Durham, NC05.2013
Bachelor of Social Work -
Winston Salem State University
Winston-Salem, NC05.2011
Skills
- Strategic Planning
- Verbal and written communication
- People/Team Management
- Operations Management
Keyqualificationsandtrainings
- Multisystemic Therapy Training
- CPR and First Aid Training Certified
- Excellence in Youth Violence Training
- Infection Control Training
- Computer Skills: Microsoft Word, Excel, PowerPoint, and Adobe Acrobat
Community Service
- Phi Alpha Honor Society, 2012-Current
- North Carolina Central University Social Work Club, 2011-2013
- Graduate Student Association, 2011-2013
- Winston Salem State University Social Work Club, 2009-2011
- Mental Health Association in Forsyth County, Volunteer, 2009-2010
- Big Brother Big Sister Mentor, 2008-2011
- Girl Scout Mentor, 2008-2011
Timeline
Director of Home Health
Senior Community Care of North Carolina
08.2020 - Current
Social Worker
Senior Community Care of North Carolina
12.2015 - 10.2020
Day Center Coordinator
Senior Community Care of North Carolina
09.2014 - 12.2015
Home Care Scheduler
Senior Community Care of North Carolina
02.2014 - 09.2014
School Social Work Intern
Millbrook Elementary & East Millbrook Middle
12.2012 - 05.2013
Pediatric Cardiology Social Work Intern
Duke Medical Center
08.2012 - 12.2012
Discharge Planner Intern
R. J. Blackley Alcohol and Drug Abuse Treatment Center
08.2011 - 05.2012
Shift Leader
Dunkin Donuts
07.2011 - 06.2013
Graduation Coach Intern
Communities In Schools
08.2010 - 06.2011
Operations Manager Assistant
Onslow Community Outreach
05.2009 - 08.2011
Customer Service Inbound Representative
Convergys
05.2008 - 09.2009
Master of Social Work -
North Carolina Central University
Bachelor of Social Work -
Winston Salem State University
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