Charnee Hawkins
Temple Hills,MD
Summary
Accurate and dedicated Loan Processor evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.
Overview
27
27
years of professional experience
Work History
Loan Processor
Department Of Commerce Federal Credit Union
10.2021 - 10.2023
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Utilized loan origination software to process and track loan applications.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Front Desk Receptionist
RHJN
06.2016 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
Transportation Coordinator
RedTop Cab
09.2014 - 06.2017
- Coordinated driver dispatch to accomplish daily pick up requirements.
- Tracked pick ups from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to pick ups and drop offs efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Mentored new hires, resulting in stronger staff development and Coached employees on best practices, providing constructive feedback to support their professional growth.
Tag and Title Clerk
Auto Trademark Of Arlington
09.2009 - 05.2012
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Organized and prepared tax and title documents to transfer ownership of property.
- Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
- Maintained accurate records, ensuring timely and error-free processing of all transactions.
- Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
Administrative Assistant
Howard Univeristy
12.1999 - 02.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Office Clerk
DataNet Systems
06.1997 - 10.1999
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Handled incoming business and client requests for information.
- Provided clerical support, addressing routine, and special requirements.
Administrative Assistant
St Elizabeth Hospital
02.1997 - 05.1997
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
GED -
Crossland High School
Temple Hills, MD06.1992
Skills
- Data Entry
- Teamwork and Collaboration
- Information Verification
- Regulatory Compliance
- File Management
- Loan Servicing
- Document Management
- Customer Service
- Processing procedures
- Employment Verification
- Title Research
- Application Process Management
- Credit and collections
- Financial document review
- Application Review
- Loan Closing
- Microsoft Office
- Loan File Maintenance
- 10-Key Data Entry
- Cash Handling
Timeline
Loan Processor
Department Of Commerce Federal Credit Union
10.2021 - 10.2023
Front Desk Receptionist
RHJN
06.2016 - 04.2020
Transportation Coordinator
RedTop Cab
09.2014 - 06.2017
Tag and Title Clerk
Auto Trademark Of Arlington
09.2009 - 05.2012
Administrative Assistant
Howard Univeristy
12.1999 - 02.2012
Office Clerk
DataNet Systems
06.1997 - 10.1999
Administrative Assistant
St Elizabeth Hospital
02.1997 - 05.1997
GED -
Crossland High School
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