Charneesa Clark
Inglewood,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated successful and professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Jon and Vinny's
01.2021 - Current
- As an experienced General manager I was hired to open at the time the newest Jon & Vinny's Slauson location
- I was new to the company and I was expected to learn all of the operational aspects of the business quickly and open a brand new location with a brand new team
- I trained all staff into being over achievers, developed employees into supervisors, trainers, managers, assistant managers, and general managers
- Successfully maintained all standards to match other locations
- Helped plan and execute a 100K reception buyout at the restaurant
- Helped oversee the commissary kitchen which is in the building
- The commissary produces the food for all locations in the company
- Maintained standards so highly for two years that I was transferred to a higher volume location, the original location.
- Maintained A on Health inspection
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
General manager
PitFire Pizza
01.2019 - 01.2021
- My strength and ability to excel has made me successful
- I've hired and trained employees into restaurant managers and assistant managers
- I managed and trained 70 or more employees
- I received a green on my steritech inspection at 99% in Food safety and operations
- Last 2 Secret shops 105.5 and 98.5
- I am responsible for all operations of the restaurant
- I brought customer service numbers up and also have maintained labor targets
- My location turned into the training location once I arrived due to my extreme success and control on numbers, as well as overall operations
- We brought sales up rapidly due to consistency by maintaining all results, setting up fundraisers and creating the culture of great customer service
- We were even able to extremely build sales once the COVID -19 restrictions came
- The culture of the store was extremely controlled, due to my consistency that I developed with my team as a whole
- I have hired , trained and developed all employees
- Training employees for other stores, and hiring for other stores
- I Used systems such as Aloha, toast and Hot Schedules
- I created schedule templates for all locations and was able to contribute to improving labor in multiple locations
- In my location I controled food cost, beverage costs
- Inventory, beer ordering, Labor, budgets, ordering, deposits, cleaning, and etc
- Health department maintained A
- Training scores 100% on both 250 question tests.
General Manager
Dave and busters
01.2017 - 01.2019
- Awarded 'Most successful Gm' in 2017, 2018, and 2019
- Supervises daily restaurant operations
- Performs audit on all areas of the restaurant to ensure the state of readiness
- Conducts early morning meetings with the management team; discusses menu specials, promotions, new developments, and works to resolve pressing issues
- Monitor restaurant's food cost
- Reviews restaurant's par stock and inventory levels
- Prepares and discusses projected P/L with the management team
- Identifies sales targets for the restaurant
- Conducts monthly and quarterly business review
- Discusses the results of the business review with managers and supervisors
- Takes part in a tasting menu with Executive Chef to come up with a new list of offerings
- Collaborates with the Executive Chef in finalizing the menu list
- Assists Human Resources in the recruitment, selection, and training of personnel
- Assisted in the kitchen during peak hours to ensure a smooth and expedient flow of orders
- Performed random audits on food safety, cleanliness, and customer service
- Control and maintain success in the bar and game area.
General Manager
Chipotle
01.2016 - 01.2017
- Marketing to Maintain and increase sales
- Create schedule templates scheduled fundraisers
- Training to excel in customer service
- Rapidly making changes with Food and Food safety procedures
- Pnl Knowledge
- Strong structure and culture
- Customer service went from 15% to 98% in 2 weeks by developing individual training plans for all employees
- Ecosure audit maintained A
- Icos being maintained and near ideal usage
- Labor is at minimum and daily achieved .
General Manager
Taco Bell/Pizza Hut
01.2014 - 01.2017
- Manage daily operations of the restaurant
- Responsible for increasing sales and profitability and decreasing expenses
- Record of improving sales, successfully introducing new products, and growing customer-base
- Motivate employees to work at their best
- Brought customer satisfaction rating up to 100%
- Train, recruit and provide job coach counseling
- Schedule staff hours and assign duties.
General Manager
Taco Bell/KFC
01.2011 - 01.2014
- Increased gross margin, net contribution, and sales
- Assist store manager in daily operations of the restaurant
- Coordinated training and teamwork with managers
- Ensure food safety guidelines are followed
- Ensure customer satisfaction: received excellent store satisfaction surveys from customers
- Maintain food and equipment inventories, and keep inventory records.
Shift Lead
Taco Bell
01.2010 - 01.2011
- Brought VOC's to 100%, run shifts daily and train and coach staff
- Responsible for inventory counts, food safety compliance, and financial deposits
- Increased speed for food preparation and order distribution
- Work on labor and deletions.
Assistant Manager
LBQ Restaurant
01.2008 - 01.2010
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance
- Train employees and assist managers with weekly schedules
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Assist manager in daily operations of the restaurant.
Education
General Studies, High School Diploma -
Inglewood High School
Inglewood, CA01.2009
Skills
- Background of proven success in Operations Management
- Combination of staffing, marketing, inventory control, and customer service expertise
- Capable of working with a team and able to provide leadership and training when necessary
- Excellent communication skills: writing, speaking, and listening
- Ability to perform General Manager duties including:
- Direct and coordinate activities of businesses or departments
- Prepare staff work schedules and assign specific duties
- Oversee the production, pricing, sales, or distribution of products
- Ensure that the day-to-day functions of the business are carried out efficiently
- Establish standards for personnel performance and customer service
- Set up fundraisers to raise sales in store and out
- Hire, Train, and develop employees by creating training steps for each individual employee
- Ensuring ordering is on point, inventory and counts
- Perform floor work, such as greeting customers, stocking, or training at all times
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Valid driver's license, good driving record, reliable and insured transportation
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- Administrative Skills
- Staff Development
- P&L Management
- Team training and development
- Motivation
- Client Relations
- Schedule Management
- Staff Motivation
- Labor Cost Controls
- Customer Retention
- Process Improvements
- Deadline-oriented
- Strategic Planning
- Performance Improvement
- Vendor relationships
- Employee Development
- Project Management
- Consistently meet goals
- Facility Management
- Performance Improvements
- Exceptional interpersonal communication
- Staffing
- Performance Evaluations
- Workflow Planning
- Purchasing
- Recruitment
- Expense Control
- Networking abilities
- Interpersonal Skills
- Business Development
- Troubleshooting expertise
- Purchasing and planning
- Operations Oversight
- Performance Analysis
- Project Planning
- Cost analysis and savings
- Business Administration
- Organizational Development
- Quality Management
- Team Oversight
- Cost Reductions
- Sales expertise
- Marketing
- Financial Administration
- Data review
- Vendor Sourcing
- Loss Prevention
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 25% growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 100+ staff members.
Certification
ServSafe Certified
Referrals
Referrals upon request
Personal Information
Title: GENERAL MANAGER
Timeline
General Manager
Jon and Vinny's
01.2021 - Current
General manager
PitFire Pizza
01.2019 - 01.2021
General Manager
Dave and busters
01.2017 - 01.2019
General Manager
Chipotle
01.2016 - 01.2017
General Manager
Taco Bell/Pizza Hut
01.2014 - 01.2017
General Manager
Taco Bell/KFC
01.2011 - 01.2014
Shift Lead
Taco Bell
01.2010 - 01.2011
Assistant Manager
LBQ Restaurant
01.2008 - 01.2010
General Studies, High School Diploma -
Inglewood High School
ServSafe Certified
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