CHARNEETA BEST
Glen Allen
Summary
Dedicated leader and creative problem solver with more than15 years of experience spearheading successful projects, developing motivated teams, and positioning growing organizations to achieve their goals. Recognized for keen ability to navigate complex, highly regulated environments, blending problem-solving and team leadership strengths. Proven ability to work effectively in remote environments, managing projects and teams virtually.
Overview
15
15
years of professional experience
Work History
Real Estate Agent
United Real Estate
01.2022 - Current
- Forge strong relationships with diverse clients, leveraging strengths in consultative sales and relationship building to ensure sellers and buyers market, purchase, and sell property for the right price under the best terms
- Harness “pound the pavement” mentality and strong analytical skills to perform comparative market analysis to estimate property values and make recommendations based on client financials
- Create and update listings, oversee a wide range of real estate paperwork, and liaise/negotiate effectively with attorneys, mortgage lenders, and contractors
- Coordinate transactions, open escrow, schedule repairs and negotiate favorable terms with contractors, monitor deadlines, ensure regulatory compliance, and manage client relationships
- Key Accomplishments:
- Strengthened referral pipeline while building strong relationships with clients by creating and fostering a network of reliable vendors and contacts
- Demonstrated consultative sales by developing home buying and selling strategies and timelines that specifically align with client goals
- Leveraged marketing skills to consistently sell between7 and8 properties valued at up to $250K+ yearly
Office Manager
Department of Environmental Services
01.2022 - Current
- Oversee all office-related activities, ensuring smooth day-to-day operations
- Manage two administrative assistants, providing guidance and support to ensure efficient workflow
- Pull quality assurance data for senior leadership, ensuring accurate and timely reporting
- Manage payroll, ensuring accurate and timely processing for all employees
- Order office supplies and maintain inventory to ensure the office is well-stocked and operational
- Plan and coordinate workforce development events, fostering a culture of continuous learning and development
- Key Accomplishments:
- Streamlined office operations, resulting in improved efficiency and productivity
- Successfully managed multiple projects simultaneously, ensuring timely completion and high-quality results
- Fostered a positive and collaborative work environment, leading to increased employee satisfaction and retention
Associate Project Manager – IS/IT Project Management Office
Virginia Commonwealth University Health System
01.2017 - 01.2022
- Spearhead management of diverse IT projects, including coordinating and consulting with project teams to ensure on-time and within-budget project delivery
- Leverage strong attention-to-detail and creative problem-solving skills to ensure project alignment with system scope, requirements, and project objectives
- Demonstrate in-depth understanding of integration, scope, schedule, cost/budget, quality, resource, communication, risk, and stakeholder management
- Position projects for within-budget, within-scope achievement by setting performance objectives for completion of project phases
- Remote Work Experience: Successfully managed projects and teams remotely for2.5 to3 years during the COVID-19 pandemic, ensuring seamless project execution and team collaboration
- Key Accomplishments:
- Directed successful completion of tight-deadline project that allowed secure, electronic prescribing of controlled substances for2.5K+ providers using Cerner Application
- Recognized for effective implementation of highly regulated deliverable
- Enabled completion of enrollment for1.8K+ qualified providers within health system by creating EPCS enrollment event
- Allowed multiple providers with outdated technology to access and utilize new functionality by identifying and recommissioning new technology
- Ensured patient care was not impacted by COVID pandemic by quickly responding to decentralization of enrollment supervisors
- Created new process that allowed organization to perform DEA-required identity proofing while enrollment supervisors worked from home
- Streamlined operations while allowing project to meet schedule, budget, and other milestones by developing process and creating a database to verify/document validation of2.5K provider DEA license information
Clinical Transformation Specialist
Virginia Commonwealth University Health System
01.2010 - 01.2017
- Positioned organization for compliance and efficiency by liaising between clinical staff and IT, presenting technical information clearly to non-technical staff
- Demonstrated strong communication and problem-solving skills by resolving system issues and concerns for various geographically separated clinics and collaborating with project managers and clinical staff for departmental “Go-Lives.” Streamlined operations using Six Sigma principles and created effective schedules
- Key Accomplishments:
- Reduced risk while ensuring alignment with state and legal requirements by implementing and educating staff on HIPAA and Meaningful Use regulations
- Supported open and collaborative employee culture by creating weekly and ongoing documentation for end-users and employees regarding software updates
- Recognized for technical and leadership skills by serving as Clinical Transformation Specialist for Data Integrity and Analytics council and Documentation council
- Optimized documentation process, processed requests, and communicated changes
- Boosted staff performance by developing and implementing a wide range of trainings for diverse audiences, from doctors to receptionists
- Coordinated large-scale implementation of Ambulatory Computerized Provider Order entry for50+ geographically separated clinics
- Created schedules, tracked implementation issues, and facilitated go-live calls for diverse audiences
- Supported clinical staff in25+ ambulatory clinics by providing technical assistance with applications
Education
Master of Fine Arts - Art Education
Virginia Commonwealth University
Richmond, VABachelor of Fine Arts - Art Education
Longwood University
Farmville, VASkills
- Strong technical acumen, with significant IT experience, including working closely with diverse technical professionals
Creative Problem-Solving & Marketing
Possess a Master of Fine Art Education degree, with demonstrated creative abilities. A skilled social media and project manager with an eye for detail and developing innovative campaigns. Communicative, with strengths in training, directing, and leading.
Real Estate & Communication
More than15 years of experience as a Licensed Real Estate Agent highlights expertise in real estate transactions, as well as proven ability to build solid relationships, drive and close sales, and follow up on leads.
Affiliations
- Delta Sigma Theta
- National Association of Realtors
- Richmond Association of Realtors
Timeline
Real Estate Agent
United Real Estate
01.2022 - Current
Office Manager
Department of Environmental Services
01.2022 - Current
Associate Project Manager – IS/IT Project Management Office
Virginia Commonwealth University Health System
01.2017 - 01.2022
Clinical Transformation Specialist
Virginia Commonwealth University Health System
01.2010 - 01.2017
Bachelor of Fine Arts - Art Education
Longwood University
Master of Fine Arts - Art Education
Virginia Commonwealth University
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