Charnel Arthurton
Basseterre
Summary
Duty Manager knowledgeable about the day to day operations and driven to increase customer satisfaction, department efficiency and quality standards. Successful team leader and operational problem-solver. Works with a diverse team and would be an asset to your establishment.
Overview
14
14
years of professional experience
Work History
Activities Coordinator
Park Hyatt
Saint Kitts
02.2025 - Current
Manager
Central Service Center
Basseterre, Saint Kitts
04.2013 - 03.2023
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Initiated plans to improve customer relations, quality standards and service efficiency
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance
- Set goals for department and supported employees in meeting expectations
- Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Manages a team of 7
- Attended several Customer Service workshops
- Keeps inventory updates and ensures there is enough stock
Sales Representative
Digicel
Saint Kitts, Saint Kitts
03.2011 - 03.2012
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Exceeded sales goals, increased revenue and facilitated sales
- Helped resolve client problems quickly with superior customer service
- Communicated with customers to understand needs and recommend appropriate solutions
- Trained and mentored new sales representatives
Education
Hospitality -
Clarence Fitzroy Bryant College (CFBC)
Basseterre08.2010
High School Diploma -
Washington Archibald High School
Basseterre07.2008
Skills
- Written and oral communication
- Quality assurance
- Service management
- Staff scheduling
- Employee Development
- New employee training
- Policy and procedure adherence
- Brand Management
- Vendor interaction
- Strategic planning and analysis
- Self-motivated professional
Hobbies and Interests
- Captain of the St. Kitts Nevis Football team
- FIFA referee with the St. Kitts Nevis Football association
Accomplishments
Retailer of the year (several years in a row, 2024 being most recent)
Timeline
Activities Coordinator
Park Hyatt
02.2025 - Current
Manager
Central Service Center
04.2013 - 03.2023
Sales Representative
Digicel
03.2011 - 03.2012
Hospitality -
Clarence Fitzroy Bryant College (CFBC)
High School Diploma -
Washington Archibald High School