Charnele Williams
Tucson,AZ
Summary
Dynamic and detail-oriented professional with extensive experience at Comfort Inn & Suites, excelling in safe cleaning practices and linen replenishment. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills, while maintaining high standards of cleanliness and organization. Committed to fostering a positive environment and optimizing operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Housekeeper
Comfort Inn & Suites
10.2022 - Current
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Furniture Manager
Big Lots
2021 - 10.2022
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Lead Associate
Big Lots
2014 - 10.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Provided administrative support to principal in areas of calendar management, domestic and international travel arrangements and reconciliation of personal bank accounts.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Initiated timely response to emails, voicemails, and written correspondence.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
Gas Station Clerk
Circle K
2012 - 10.2014
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Sales Associate
Forever 21
2010 - 2012
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Fredericks Of Hollywood
10.2008 - 12.2008
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Front Desk Agent
Holiday Inn
2006 - 2006
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Monitored staff performance and provided feedback and guidance.
- Kept accounts in balance and ran daily reports to verify totals.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Education
High School Diploma -
Maricopa High School
Maricopa, AZ05.2008
Skills
- Ergonomics and safety training
- Linen replenishment
- Safe cleaning with chemicals
- Linen replacement
Timeline
Housekeeper
Comfort Inn & Suites
10.2022 - Current
Sales Associate
Fredericks Of Hollywood
10.2008 - 12.2008
Furniture Manager
Big Lots
2021 - 10.2022
Lead Associate
Big Lots
2014 - 10.2022
Gas Station Clerk
Circle K
2012 - 10.2014
Sales Associate
Forever 21
2010 - 2012
Front Desk Agent
Holiday Inn
2006 - 2006
High School Diploma -
Maricopa High School
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