CHARNELLE CANNON
Cleveland
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
10
10
years of professional experience
Work History
Behavior Intervention
Elyria City Schools
Elyria
09.2020 - Current
- Develop behavior strategies for inclusive classrooms, enhancing student growth significantly.
- Utilize data-driven methods to assess and address student behavior patterns effectively.
- Collaborate with educators to implement and monitor intervention strategies.
- Adjust plans based on measurable results for continuous student development.
- Analyze behavioral data to identify trends and implement targeted interventions.
Mentor/Program Assistant/Community Outreach
Lorain Community Action Agency
Lorain
08.2019 - 02.2020
- Guided youth to academic success, boosting engagement and personal growth.
- Enhanced program efficiency with strategic coordination and innovative methods.
- Introduced creative strategies, significantly increasing student participation.
- Streamlined processes, achieving measurable progress in mentorship initiatives.
- Cultivated partnerships with schools and organizations, expanding program reach.
Dispatcher
Lorain County Dispatch
Lorain
05.2016 - 05.2019
- Coordinated emergency responses, improving safety and response efficiency.
- Enhanced response times through precise communication with field units.
- Maintained detailed logs using advanced dispatch software.
- Built strong relationships with law enforcement and EMS teams.
- Provided emotional support to callers, improving information gathering.
Customer Support
Teletech Ninan Leaf
Westlake
03.2015 - 04.2016
- Resolved complex inquiries, boosting customer satisfaction for Nissan Leaf owners.
- Reduced call handling time by optimizing support processes, maintaining high quality.
- Collaborated with teams to enhance service delivery and product feedback.
- Kept detailed records to drive improvements in support protocols and product features.
Education
Bowling Green State University-Main Campus
05.2019
Skills
- Intervention Strategies
- Program Coordination
- Strategic Planning
- Partnership Development
- Microsoft Office
- Conflict resolution
- Time management
- Problem solving
Timeline
Behavior Intervention
Elyria City Schools
09.2020 - Current
Mentor/Program Assistant/Community Outreach
Lorain Community Action Agency
08.2019 - 02.2020
Dispatcher
Lorain County Dispatch
05.2016 - 05.2019
Customer Support
Teletech Ninan Leaf
03.2015 - 04.2016
Bowling Green State University-Main Campus