CHARNESHIA M. BOOTH

Responsible for outbound calls to medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified period.

• Develop a positive rapport with site contacts and be customer service point of contact for site contacts
• Scheduling of chart retrieval via Electronic Medical Record options or requesting the office fax or mail in requested chart copies
• Escalate and follow up with internal business partners regarding issues impacting successful retrieval of charts as well as support to expedite completion of charts received within the project completion dates
• Ownership, management, and monitoring of the chart retrieval process
• Approx 50-60 Outbound Calls per day
• Approx 15-20 Patient Chart Retrievals

Responsible for incoming calls regarding the Federal Student Aid Program. Responded to customers inquiries, questions and complaints. Provided service information to accessing forms, applications and other related document. Identified concerns for immediate action. Maintained call logs and produced call reports. Followed up customer calls as necessary.

• Answered and directed phone calls to designated representatives and/or departments
• Fielded complaints and de-escalated problematic callers by maintaining a calm and friendly demeanor
• Safeguarded privacy information and security requirements established by US Department of Education

GENERAL PURPOSE: To maintain RMA certification.

Responsible for taking vital signs and reporting any sudden or changes in patient's behavior.

•Collected and prepared blood, urine and tissue samples for analysis

•Examined collected samples and identified any cell abnormalities

•Maintained laboratory inventory levels

Responsible for receiving calls from Duke Energy Corporation customers. Provided engaging service in a professional manner to ensure the highest degree of customer satisfaction.

•Assisted customers in paying residential electric and gas service bills

•Collected and processed receipt of payments

•Arranged financial assistance if needed

Responsible for maintaining office staff and services. Organized office operations and procedures, prepared payroll, controlled correspondence, designed and maintained filing systems, reviewed and approved supply requisitions and assigned and monitored other clerical functions.

•Supervised staff members and evaluated performance measures

•Scheduled staff training needs to include orientation and continuation in-service training

•Managed day-to-day office operations and social media platforms

•Monitored work hours and staff attendance

•Observed customer service practices

Responsible for providing personal care, meal assistance, transportation, medication management, and other health care duties as needed.

•Assisted patients with daily living activities such as bathing functions, food preparation and feedings,medication reminders, transporting to appointments and performing light housekeeping

•Provided caring and compassionate companionship

•Assessed medical needs

•Documented client's daily assessments

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

• Registered new donors into a database
• Conducted a series of screening procedures
• Took vital signs such as blood pressure, pulse, and temperature
• Performed finger sticks and utilized screening equipment to obtain hematocrit and protein readings
• Performed clerical duties including creating and maintaining donor record files
• Cleaned and maintained equipment daily

GENERAL PURPOSE: To maintain RMA certification. Responsible for measuring and documenting vital signs, identifying patient concerns, also moving, turning or relocating patients as required for their comfort and medical requirements.

•Assisted physicians with minor procedures and healthcare

•Assessed vital signs

•Filed prescriptions

•Cleaned and dressed wounds

•Entered patient information in database

•Performed x-rays

•Assisted physicians with minor procedures and healthcare

Internship

Responsible for performing duties under the supervision and guidance of a healthcare supervisor.

•Managed front desk operations

•Answered incoming calls, scheduled appointments, documented messages

•Verified patient insurance coverage, processed billing statements, etc.

•Performed vitals, administered injections and x-rays

•Assisted doctor with applying casts and wound care

•Provided efficient filing, charting, and documenting of patient information

Department Head responsible for all departmental operations aspects to include inventory management, ordering, stocking and merchandise presentations. Performed cashier duties and responsibilities as needed.

•Leader of two (2) associates

•Supervised order placements, refunds, exchanges and other related financials

•Maintained and filed corporate documents and receipts

•Provided knowledgeable & exceptional customer service

•Measured and cut various types of fabric

•Assisted customers with item pricing and location

•Off loaded delivery truck, tracked and maintain inventory, restocked and straightened shelves

•Lifted, pushed, pulled and handled items weighing up to 40 pounds

•Stood for various lengths of time, stooped, bent and climbed as required

•Maintained security, safety and sanitation practices and procedures

MAJOR ACCOMPLISHMENTS

• Awarded 10 Year Service Pin for Superior Service
• Awarded 5 Year Service Pin for Exemplary Service