Charnesia Powell

• Execute the creation, maintenance, retrieval and disposition of records in accordance with policy requirements

• Coordinate retrievals of materials from, and new materials for delivery to, the offsite storage facilities

• Respond to requests and questions sent to the records help desk, including troubleshooting of general issues and those related to the records management software

• Coordinate pickup and delivery of boxes to and from Records Department; perform internal box moves within Records Department; perform initial review and analysis of box contents

• Coordinate the secure shredding bins/console service schedule and respond to end-user requests regarding same; work with vendor on execution of processes onsite, prepare reports for management related to secure shred bin/console statuses, volumes, and other data points as necessary

• Assist with research on client records as needed; respond to end user inquiries

• Assist with related materials filed in Laserfiche and correct data.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Develop highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Investigated and resolved customer inquiries and complaints quickly.
• Sought ways to improve processes and services provided.
• Responded proactively and positively to rapid change.

• Responsible to plan, organize and conduct activities for program participants of City recreational programs
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Identified issues, analyzed information and provided solutions to problems.
• Cultivated interpersonal skills by building positive relationships with others.

• Surveyed customers by phone to promote products and services that would best fit needs.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Educated customers on company systems, form completion, and access to services.
• Boosted customer service satisfaction ratings through consistent quality control.
• Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
• Responded to customer calls and emails to answer questions about products and services.

• Gathered materials and resources to prepare for lessons and activities.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
• Established positive relationships with students and families.
• Utilized creative teaching strategies to engage students in classroom.
• Encouraged use of technology to support student learning.
• Assessed student progress and provided feedback on educational development.