CHARNETTA BICKHAM
Indianapolis,United States of America
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Proficient in job execution and proven track record of success in compliance and business operations.
Overview
7
7
years of post-secondary education
12
12
years of professional experience
Work History
Production Operator
Kimball Solutions
Indianapolis, Indiana
09.2025 - Current
- Operated machinery to assemble components, ensuring adherence to production schedules.
- Monitored production lines for quality and safety compliance.
- Inspected finished products for defects and ensured quality standards were met.
- Trained new operators on standard operating procedures and safety practices.
- Collaborated with team to streamline workflow processes, enhancing operational effectiveness.
- Documented production data to maintain accurate records for performance tracking.
Server /Assistant Cook
Wyndmoor Of Castleton
Indianapolis, Indiana
02.2024 - 08.2025
- Facilitated timely delivery of meals and beverages to residents, enhancing overall dining experience.
- Anticipated and addressed additional guest needs in dining room, ensuring satisfaction and comfort.
- Maintained cleanliness and organization of dining areas throughout service hours.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Collaborated with kitchen staff to ensure timely preparation of menu items.
- Supported team members by restocking supplies and managing inventory levels.
- Set up dining tables for events, adhering to presentation standards to create an inviting atmosphere.
Member Advocate
WELLTRANS
Indianapolis, IN
09.2021 - 01.2024
- Utilizes problem-solving techniques to resolve member issues quickly and efficiently.
- Fostered positive member relationships by promptly addressing requests and concerns.
- Provides accurate information on products, services, and policies to members in a professional manner.
- Collaborates with colleagues to develop innovative solutions for complex member inquiries.
- Assisted members without transportation to reach medical-related destinations and address coverage concerns.
- Ensures compliance with all applicable laws when dealing with sensitive customer data.
- Consistently ranked as top performer by meeting and exceeding sales goals. consistently through dedication to meeting goals and exceeding expectations.
- Efficiently handled various tasks to ensure smooth workflow in a fast-paced environment. simultaneously while prioritizing time effectively.
Residential Manager/Direct Support Staff
Rescare
Indianapolis, IN
02.2015 - 05.2020
- Delivered emotional and physical support while monitoring individuals with developmental disabilities and related disorders, enhancing their overall well-being.
- Maintained precise records of resident care, including incident reports, medication administration forms, and general observations, ensuring compliance and quality of care.
- Ensured compliance with relevant legislation, regulations, and standards in relation to resident safety, health, and well-being.
- Demonstrated strong leadership skills by managing team dynamics effectively while inspiring confidence amongst colleagues.
- Assessed training needs of staff and facilitated development opportunities, fostering a skilled and responsive care team.
- Monitored budgets ensuring efficient use of resources while maintaining the highest standards of care for residents.
- Established record management systems to enhance accuracy and confidentiality of resident data and documentation.
Home Parent Maker Aid
Empower Inspire Life
Indianapolis, IN
11.2019 - 04.2020
- Assisted parents in overcoming challenges in parenting and homemaking responsibilities, enhancing family stability.
- Delivered emotional support to parents during difficult times, fostering resilience and coping strategies.
- Conducted comprehensive assessments of clients' strengths and weaknesses to tailor support plans effectively.
- Implemented behavior management plans designed to help individuals reach their goals.
- Assisted individuals in developing healthy relationships with family members and peers.
- Encouraged independence using adaptive equipment and assistive technology.
- Supported individuals in participating in community activities that promote socialization skills development.
- Developed effective communication skills while interacting with clients, families, and other professionals.
- Demonstrated ability to maintain confidential information and records.
Education
Business Management -
American Intercontinental University
Indianapolis, IN 01.2021 - 10.2024
Accounting And Bookkeeping - General Studies
Gage Park High School
Chicago, IL 09.1988 - 06.1992
Skills
- Quality assurance
- Production reporting
- Process improvement
- Manufacturing techniques
- Component inspection
- Operational efficiency
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
- Teams
- Adobe Reader
- Adobe Connect Meeting
Government Preference
United States of America, None, Willing to Obtain, Immediate, Permanent, Full Time
Timeline
Production Operator
Kimball Solutions
09.2025 - Current
Server /Assistant Cook
Wyndmoor Of Castleton
02.2024 - 08.2025
Member Advocate
WELLTRANS
09.2021 - 01.2024
Business Management -
American Intercontinental University
01.2021 - 10.2024
Home Parent Maker Aid
Empower Inspire Life
11.2019 - 04.2020
Residential Manager/Direct Support Staff
Rescare
02.2015 - 05.2020
Accounting And Bookkeeping - General Studies
Gage Park High School
09.1988 - 06.1992