Charnette Worley
Snellville,GA
Summary
Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Fun Expert
Carnival
10.2023 - Current
- Enhanced guest experiences by creating and implementing engaging entertainment options for diverse age groups.
- Boosted customer satisfaction ratings by consistently maintaining a positive, energetic, and professional demeanor.
- Collaborated with event planners to customize activities for specific client needs and preferences.
- Managed multiple events simultaneously, ensuring timely setup, execution, and clean-up for seamless transitions between bookings.
Groups Customer Service
Arise
11.2019 - 10.2023
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
Customer Service Representative
Arise
03.2018 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Lake View High
Lake View, SC06.1999
Skills
- Activity Coordination
- Engaging personality
- Innovative Ideas
- Ice Breaker Facilitation
- Strong Work Ethic
- Client Relationship Building
Timeline
Fun Expert
Carnival
10.2023 - Current
Groups Customer Service
Arise
11.2019 - 10.2023
Customer Service Representative
Arise
03.2018 - 10.2023
High School Diploma -
Lake View High
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