Charnia Brown
Riverview,FL
Summary
Attentive Attractions Attendant supervising and monitoring operational procedures to promote safe experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Glazers Children Museum
Tampa, FL
03.2024 - 10.2024
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
- Answered incoming calls from guests seeking reservations or general information.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Handled customer complaints professionally and efficiently.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Flight Crew & Party Host
Skyzone
Tampa, FL
12.2022 - 03.2024
- Greeted guests & provided them with party information.
- Organized the food preparations.
- Prepared the entertainment for the kids.
- Gave guests support during events, including addressing questions and concerns.
- Coordinated catering services from outside vendors.
- Ensured that all areas of the venue were kept clean throughout the duration of the party.
- Collected feedback from guests regarding their experience at the event.
- Handled payments made by customers for services rendered during parties.
- Developed relationships with local businesses that could provide services or products needed for hosting parties.
- Answered customers' questions about hours, seating, current wait time and other information.
Crew Member
Moes Southwestern Grill
Brandon, FL
04.2022 - 11.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as burritos, salads and tacos.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High School Diploma -
Hillsborough Community College
Tampa, FL05-2026
Skills
- Guest Reception
- Teamwork and Collaboration
- Catering Coordination
- Special Request Accommodations
- Attention to Detail
- Customer Service
- Conflict Management
- Resourceful thinking
- Strong leadership
- Party Scheduling
- Engaging personality
- Time management mastery
- Guest service
Timeline
Guest Service Representative
Glazers Children Museum
03.2024 - 10.2024
Flight Crew & Party Host
Skyzone
12.2022 - 03.2024
Crew Member
Moes Southwestern Grill
04.2022 - 11.2022
High School Diploma -
Hillsborough Community College
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