Charnice A. Ward
Saint Gabriel,LA
Summary
Dedicated, motivated, and eager to gain knowledge to broaden my work experiences.
Responsible Human Resources Clerk with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Clerk
Ascension Parish School Board
01.2021 - Current
- Processed and accurately recorded approximately 600 new hires, 150 terminations, 283 transfers, and 50 promotions into HRIS throughout the year.
- Assists payroll department in calculating salary, benefits, and severance pay
- Assists the director in the advertising and hiring process for open positions
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Assists with the “open enrollment” process for insurance-based employee benefit programs
- Handles new employee enrollment procedures
- Maintain employee records (e.g Vacation and sick leaves)
- Update internal databases with new hires' data (e.g Contact details and bank accounts)
- Address employees' queries
- Created and completed personnel action forms for hires, terminations, and title changes.
- Conducted new hire orientation to verify completion of the appropriate paperwork, recording information on the human resources database.
Assistant Manager
Naturalizer
01.2018 - 03.2021
- Train or instruct 6 employees in job duties or company policies or arrange for training to be provided.
- Review records or reports of activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Interpret and communicate work procedures and company policies to staff.
- Maintain inventory, personnel, orders, supplies, or machine maintenance records.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Guidance Clerk
Duplessis Primary School
08.2015 - 01.2021
- Enroll approximately 200 new students during the academic year.
- Withdraw students who are enrolling in different schools.
- Responsible for maintaining and keeping track of attendance records.
- Generated quarterly report cards for students.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter student's information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Make copies of correspondence or other printed material
- Use computers for various applications, such as database management or word processing
Sales Associate
Naturalizer
09.2017 - 01.2018
- Resolve customer complaints regarding sales and service
- Determine price schedules and discount rates
- Check to ensure that appropriate changes were made to resolve customers' problems
Education
Business of science - Human Resources
University of Phoenix
Phoenix, AZ12-2025
Skills
- Effective communication
- People and team management
- Performance management
- Team leadership
- Computer literacy
- HR policies
- Maintaining files
- Organizational development
Certification
- SHRM People Manager Qualification (PMQ), Society for Human Resources Management - September 2023
Timeline
Human Resources Clerk
Ascension Parish School Board
01.2021 - Current
Assistant Manager
Naturalizer
01.2018 - 03.2021
Sales Associate
Naturalizer
09.2017 - 01.2018
Guidance Clerk
Duplessis Primary School
08.2015 - 01.2021
- SHRM People Manager Qualification (PMQ), Society for Human Resources Management - September 2023
Business of science - Human Resources
University of Phoenix
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