Summary
Overview
Work History
Education
Skills
Timeline
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Charnice Carpenter

Front Royal,VA

Summary

Dedicated results driven, logistics professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Transportation Supervisor

Wayfair
Manassas, VA
06.2021 - 03.2022
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Demonstrated tasks to direct reports and assigned to experienced workers for further training.
  • Monitored and maintained on-time delivery, reliability, service and performance.
  • Implemented Employee Engagement Committee to improve working conditions for all employees and fostered work environment that maximized employee morale and engagement.
  • Engaged in professional developmental conversations with direct reports.
  • Maintained positive business relationships with 3PL carriers and contractors.
  • Conducted weekly metrics and performance-driven meetings with 3rd carrier partners to drive continuous improvement.
  • Partner with and supported cross functional peers to maintain standardization across the network and a high customer satisfaction rate.

Warehouse Supervisor

Wayfair
Manassas, VA
06.2019 - 06.2021
  • Ensured associates are adhering to all safety SOPs.
  • Utilized inbound freight projections to ensure staffing needs are met.
  • Supervised shipping and receiving, distribution, and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Maintained high levels of accuracy in daily operations.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Revised and developed procedures to reduce risk, achieve performance goals, and compliance.

Warehouse Operations Supervisor

Fulfillment Works
North Haven, CT
03.2014 - 06.2019
  • Ensure staffing needs are met by sourcing and onboarding new talent.
  • Proactively identified deficiencies and opportunity areas within my team and provided actionable feedback or coaching when necessary.
  • Successfully coordinated pickup and delivery schedules with 3PL partners.
  • Troubleshot and resolved issues with warehouse orders to maintain smooth operations.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Completed timely and accurate cycle counts to keep internal reporting accurate, to ensure quality standards were met and track materials movements.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding and retention.
  • Handled day-to-day shipping overseeing more than 2,000 packages per day.

Front End Supervisor

Stop & Shop
Manchester , CT
07.2009 - 10.2013
  • Monitored cash drawers in 20+ checkout stations to verify adequate cash supply and compliance.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Education

Diploma -

Newington High School
Newington, CT
06.2009

Skills

  • Inventory Management
  • Process improvement
  • Logical reasoning
  • Data analysis
  • Interpersonal
  • Conflict resolution
  • Team building
  • Employee engagement
  • Conflict resolution
  • Team building
  • Problem solving
  • Critical thinking

Timeline

Transportation Supervisor

Wayfair
06.2021 - 03.2022

Warehouse Supervisor

Wayfair
06.2019 - 06.2021

Warehouse Operations Supervisor

Fulfillment Works
03.2014 - 06.2019

Front End Supervisor

Stop & Shop
07.2009 - 10.2013

Diploma -

Newington High School

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Charnice Carpenter