- High-Intensity Interval Training
- Gym Workouts
- Martial Arts
- I participate in low-impact exercises to strengthen core muscles
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- Video Gaming
- Web Development and Design
- I enjoy cooking for friends and family gatherings
- Creative Writing
- Music
- Graphic Design
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
CHARNIE EDWARDS IV
West Bloomfield,MI
Summary
Skilled in warehouse operations and customer service, I excelled at Dominos by enhancing customer relationships through effective communication, and at the Army warehouse, I improved product tracking with barcode technology. Demonstrating problem-solving and heavy lifting, I focus on quality control and fostering team growth.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Manager
Websters Pizza and BBQ
Taylor, MI
08.2024 - Current
- Supervised daily restaurant operations to ensure consistent service quality and customer satisfaction.
- Trained staff in food safety protocols and efficient service techniques, enhancing team performance.
- Managed inventory levels and ordered supplies, optimizing costs and minimizing waste.
- Mentored junior staff, fostering professional growth and knowledge transfer within the team.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
Customer Service Representative
Zoup! Fresh Soup
Southfield, MI
09.2024 - 12.2024
- Assisted customers with product inquiries, providing tailored solutions to enhance satisfaction.
- Trained new team members on operational procedures and customer service standards.
- Implemented improvements in order fulfillment processes, reducing wait times.
- Maintained cleanliness and organization of work area, promoting a positive dining experience.
- Gathered customer feedback to identify areas for service enhancement and implement changes accordingly.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with team members to ensure efficient kitchen operations during 4pm-10pm
Warehouse Worker
Army
Fort Jackson, SC
06.2024 - 08.2024
- Utilized barcode scanning technology to track product movement throughout the warehouse.
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Operated manual pallet jack to move products throughout warehouse.
- Prepared detailed inventory reports for management review.
- Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
Manager
Dominoes Pizza
West Bloomfield Township, MI
12.2023 - 06.2024
- Managed closing procedures, cash handling, and nightly reporting.
- Handled inventory counting, product stocking, and accuracy checks.
- Helped resolve customer complaints professionally and efficiently.
- Built strong customer relationships through effective communication and support.
- Maintained store cleanliness, safety, and staff accountability.
- Processed orders, returns, and exchanges accurately and quickly.
- Coached team members and ensured smooth daily operations.
- Implemented process improvements that increased productivity across multiple departments.
- Developed training programs to enhance team performance and operational efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Cashier
Poke Poke Sushi Unrolled
Farmington Hills, MI
06.2022 - 01.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided accurate information.
- Managed cash drawer, ensuring accuracy in daily cash handling.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Collaborated with team members to improve service delivery during peak hours.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
North Farmington High School
Farmington Hills, MI06.2024
Skills
- Warehouse management
- Quality management
- Cycle counting
- Order fulfillment
- Heavy machinery operation
- Basic arithmetic skills
- Strategic issue analysis
- Cleaning expertise
- Customer engagement
- Collaborative team management
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Operations management
- Sales management
- Work prioritization
- Inventory management
- Positive attitude
- Attention to detail
- Problem resolution
- Effective communication
- Computer skills
- Adaptability and flexibility
- Multitasking Abilities
- Excellent communication
Accomplishments
- Collaborated with team of 6 in the development of app designing
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Interests
Timeline
Customer Service Representative
Zoup! Fresh Soup
09.2024 - 12.2024
Manager
Websters Pizza and BBQ
08.2024 - Current
Warehouse Worker
Army
06.2024 - 08.2024
Manager
Dominoes Pizza
12.2023 - 06.2024
Customer Service Cashier
Poke Poke Sushi Unrolled
06.2022 - 01.2023
High School Diploma -
North Farmington High School