Charniqua Jackson

Experienced trainer with a proven track record in designing and delivering effective training sessions. Strong communication strategies and problem-solving skills have facilitated successful onboarding and mentoring of new trainers, driving employee engagement and performance.

• Supervised team of 300 AA members.
• Used Microsoft Excel to develop PIT/TDR tracking spreadsheets.
• Participated in an away team assignment to support the successful launch of a new site for Amazon.
• Supported and mentored a fellow PIT trainer by improving class management and enhancing training processes.
• Reinforced professional communication standards and ensured successful class completion to support operational and headcount goals.
• Partnered with Operations to implement safety improvements for associates operating lifts in pedestrian lanes.
• Helped strengthen and maintain a strong culture of safety across all shifts.
• Contributed to multiple building improvement initiatives focused on workplace organization and efficiency.
• Assisted in improving the overall appearance and operational standards of the building.
• Demonstrated leadership, teamwork, adaptability, and problem-solving skills while supporting daily operations.
• Expanded professional knowledge and leadership capabilities through hands-on experience and cross-functional collaboration.

Participating in the away team assignment to support the launch of a new site was one of the most rewarding experiences of my career with Amazon. Having the opportunity to work at DAB2 , BHM1 , and MEM2 provided valuable exposure to new processes, leadership opportunities, and operational challenges that contributed significantly to my professional development.

During this experience, I collaborated closely with another PIT trainer to help strengthen their performance and effectiveness within their role. I supported class management, enhanced training processes, reinforced professional communication practices, and assisted in completing classes efficiently to support headcount and operational goals.

This assignment expanded my knowledge, strengthened my leadership and communication skills, and allowed me to grow in ways I had not previously imagined. It was a meaningful opportunity that positively impacted both my career development and my understanding of operational excellence within Amazon.