Charnise Goings
Indianapolis,IN
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Certified Nursing Assistant In Training
Abby Care
Indianapolis, Indiana
07.2026 - Current
- Supported patients with daily living activities and personal hygiene tasks to promote comfort and dignity.
- Maintained a safe environment for patients by rigorously following infection control practices, ensuring their well-being.
- Engaged in training programs to expand caregiving skills and knowledge base for enhanced patient care.
- Measured and recorded food and liquid intake and output and reported changes to nursing staff.
Delivery Driver
Amazon Flex
Indianapolis, Indiana
08.2024 - Current
- Navigated diverse weather conditions to ensure timely and safe deliveries.
- Executed safety protocols for vehicle operations and maintenance, ensuring compliance and safety standards.
- Resolved customer service complaints professionally, enhancing trust and loyalty.
Substitute Preschool Teacher
Family Development Services Indianapolis
Indianapolis, Indiana
11.2018 - 10.2020
- Maintained a safe and nurturing environment for young learners during daily routines.
- Supported children's social, emotional, and cognitive development through structured play.
- Collaborated with lead teachers to implement curriculum and classroom management strategies.
- Supervised outdoor playtime while promoting safety and positive interactions among peers.
- Communicated effectively with parents regarding student progress and classroom events.
Cashier
Dollar Tree Stores
Indianapolis, Indiana
09.2017 - 11.2018
- Processed customer transactions efficiently at the checkout counter.
- Guided customers in product selection and store layout to enhance shopping experience.
- Welcomed customers and provided detailed information on store products and services to address inquiries.
- Managed inventory levels and restocked merchandise on sales floor.
- Restocked shelves with merchandise to maintain product availability and store presentation.
Intent Analyst
Interactions
Indianapolis, Indiana
12.2014 - 07.2015
- Employed data analysis tools to evaluate interaction outcomes and identify trends, enhancing decision-making processes.
- Addressed customer complaints by employing effective communication and problem-solving skills to achieve satisfactory resolutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Responded to customer inquiries, delivering accurate information on products and services to support informed purchasing decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Business Science
DeVry University
Lisle, IL04-2025
Skills
- Engagement strategies for customers
- Adherence to safety regulations
- Conflict resolution techniques
- Safe driving protocols
- Dispatch communication effectiveness
- Solution-focused approach
- Punctuality and reliability
- Reliability and punctuality skills
- Detail-oriented mindset
- Route optimization
Certification
- Business Essentials
- CDA
- CPR-First Aid Training
- CNA
Timeline
Certified Nursing Assistant In Training
Abby Care
07.2026 - Current
Delivery Driver
Amazon Flex
08.2024 - Current
Substitute Preschool Teacher
Family Development Services Indianapolis
11.2018 - 10.2020
Cashier
Dollar Tree Stores
09.2017 - 11.2018
Intent Analyst
Interactions
12.2014 - 07.2015
Associate of Applied Science - Business Science
DeVry University