Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Interests
Quote
Timeline
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Charnise Slaughter

Glen Burnie,MD

Summary

Goal-oriented manager with distinguished experience in Property Management and Pool Management industries with proven leadership abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure managerial position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Executive Account Manager

AquaSafe Pool Management, Inc.
02.2020 - Current
  • Implemented strategic plans for account retention, contributing significantly to company stability and growth.
  • Enhanced communication channels between clients and internal departments, streamlining processes and improving overall efficiency.
  • Conducted regular account reviews, identifying areas for improvement and implementing necessary changes for optimal performance.
  • Onboarded new clients efficiently by guiding through the process from initial contact to successful implementation of products or services.
  • Developed strong relationships with key clients, resulting in increased revenue and long-term loyalty.
  • Contributed to creation of proposals.
  • Provided comprehensive support for CEO and Executives.
  • Resolved complex customer issues promptly, maintaining trust and fostering ongoing partnerships.
  • Managed 200 accounts to maintain relationships to retain existing relationships and grow share of business.

Property Manager

Apartment Services, Inc.
10.2005 - 11.2016
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations.
  • Coordinated with maintenance staff to ensure timely completion of repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties.
  • Monitored timely receipt and reconciliation of rent collections.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Maintained rigorous compliance with all housing laws and regulations.
  • Fostered positive relationships with tenants, leading to high retention rates over 97% retention.
  • Collected and maintained careful records of rental payments and payment dates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

High School Diploma -

Queen Annes County High
Centreville, MD

Skills

  • Account and Client Base Retention
  • Staff Training and Development
  • Goal Setting and Achievement
  • Client Relationship Management
  • Customer Portfolio Management
  • Customer Billing and Account Management
  • Data Confidentiality
  • Market Research
  • Account Retention
  • Rapport and relationship building
  • Analytical Thinking
  • Inventory Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemote

Important To Me

Work-life balanceHealthcare benefitsPaid time offPaid sick leave401k matchCareer advancement

Software

QuickBooks 2023, RealPage, I-Beam, Corelogic, Microsoft Teams, Excel, Aquadata

Interests

Public Speaking, Family Time

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Executive Account Manager

AquaSafe Pool Management, Inc.
02.2020 - Current

Property Manager

Apartment Services, Inc.
10.2005 - 11.2016

High School Diploma -

Queen Annes County High

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Charnise Slaughter