Charnissa Monroe

Create Intelsat new hire, contractor, tenant & replacement badges for multiple sites.

Supply temporary badges as requested for staff/contractors.

Monitor security access request portal and grant badge access upon approval.

Submit aware tickets to property management for various issues.

Coordinate vendor access with building security via email to assist floor admins/EA's.

Submit department accruals and purchase requests.

Approve meeting requests and monitor meeting changes on events calendar.

Create and distribute weekly events calendar, tracking scheduled events in large conference rooms.

Ensures reliable and professional coverage of reception desk.

Ensures that Intelsat's visitor, guests and contractors are registered and/or signed in.

Respond to incoming calls in a timely manner and displays strong communication skills in responding to internal as well as external inquiries.

Coordinated with floor admin to assist in new hire placement in the WISP software system.

• Ensured that doors were properly locked and unlocked on their timed schedule daily by accessing an access control software system
• Submitted work orders for various hazards
• Submitted daily reports of activity, events and incidents that occurred
• Worked with other departments including local law enforcement and janitorial to ensure that the property was kept secure & clean
• Acted as liaison between the building tenants and property management
• Viewed all cameras on the property in cycles to prevent theft and for the safety of clients & guests
• Escorted approved contractors into tenant offices in the requested timeframe
• Signed in clients for meetings to provide access to designated offices
• Trained new officers in procedures to successfully complete daily tasks and assist building tenants as outlined in the post orders
• Trained staff on new and updated systems and procedures
• Checked badges at badge check points to ensure proper personnel entry
• Patrolled property to check for potential hazards as well as to deter crime
• Placed signs in hazardous areas to prevent injury
• Paroled special events on the property to ensure the safety of all attendees.

• Guard entry to various events and conventions
• Report suspicious activity to security director or to the local authorities
• Scan the crowd to ensure the safety of contracted asset, individual / celebrity
• Direct individuals away from cordoned off areas
• Communicate with other disciplines via radio of suspicious observances, new developments or Changes
• Respond to various locations as needed to secure the area
• Conduct bag check points to prevent contraband and weapons from entering the events.
• Manage and resolved incidents according to service agreements.
• Maintain a positive working relationship with fellow staff and management.

• Welcomed and signed in candidates for interviews
• Assisted candidates in taking computer assessments, background checks & submitted their tax information
• Performed drug tests and delivered results to candidates for employment
• Maintained the security of the offices by reinforcing I.D
• Checks for all individuals
• Answered incoming calls and transferred to the appropriate department or individual
• Made outbound calls to schedule interviews for employment
• Tallied calls made to schedule candidates on a computerized tracker
• Monitored and updating candidate status changes on a computerized tracker
• Maintained an alphabetized & chronologically dated system of paperwork and candidate files.

• Received back-to-back in-bound calls and resolved technical issues
• Asked pertinent questions of callers to authenticate caller’s identity before allowing account entry or giving caller account information
• Researched customer accounts to resolve account issues
• Provided thorough computerized billing assistance
• Scheduled field technician visits
• Troubleshooted remotely to resolve technical issues
• Used de-escalation techniques when dealing with challenging customers
• Documented each customer’s account, including what transpired in the call before ending the call
• Assisted other co-workers in navigating the troubleshooting system and in de-escalating challenging calls.

• Liaison to integrate developmentally disabled individuals into the community
• Life coach for developmentally disabled individuals
• Planned daily trips for developmentally disabled individuals
• Assisted in Money Management
• Re-directed challenging, threatening, and aggressive behaviors
• Generated client computer documentation
• Provided van transport to and from day support activities.

• Planned and accompanied clients on outings (when possible) to keep them connected to the community and to keep pertinent/scheduled appointments
• Documented activities of clients each day and reporting any significant changes immediately to the appropriate discipline
• Provided Medication Administration
• Assisted In meal preparations
• Provide companionship.

• Designed and updated department policies and procedures based on state and facility guidelines
• Conducted department interviews and hiring
• Maintained staff schedules and payroll
• Completed staff performance evaluations and reviews
• Balanced and tracked the department budget
• Developed department computer programs to increase staff productivity
• Conducted staff training sessions on various topics
• Organized and scheduled facility entertainment and special events
• Purchased supplies for activities
• Facilitated resident council meetings, reported complaints, concerns, and compliments to appropriate departments
• Participated in plan of care meetings for residents
• Admitted new residents into the skilled nursing unit
• Provided excellent customer service to residents, family and co-workers.

• Conducted department interviews and hiring
• Completed staff performance evaluations and reviews
• Conducted staff training sessions on various topics
• Organized and scheduled facility entertainment and special events
• Purchased supplies for activities
• Purchased supplies for activities
• Participated in plan of care meetings for residents
• Admitted new residents into the skilled nursing unit.