Charnissa White
Magnolia,MS
Summary
Cheerful and upbeat Customer Service Professional with the history of exceeding Customers Expectations. Being very Calm and composed in stressful situations with successful record of Reducing Customer dissatisfaction through acknowledgment, decisive communication and solution. Being well trained and composed in busy call center settings. A honest cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Written communication listening and time management skills
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Work From Home
01.2021 - 04.2022
- Asked probing questions to determine service needs and accurately input information into electric system
- Maintain calm, friendly demeanor with upset customers to deescalate stressful situations
- Inform customers about billing procedures
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Review account and service histories to identify trends and issues.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Cashier Team Lead
Walmart
Amite, LA
02.2021 - 12.2021
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Assisstant Manager
What A Combo
03.2016 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Customer Service
- Microsoft Word
- Microsoft Office
Education
High School Diploma -
Mccomb High School
Mccomb, MS05.2017
Skills
- Call Control
- Microsoft Office Expertise
- Customer Relations
- Call Center Experience
- Active Listener
- Case Management
- Information Verification
- Service-Oriented Self-Starter
- Product Organization
Timeline
Cashier Team Lead
Walmart
02.2021 - 12.2021
Healthcare Customer Service Representative
Work From Home
01.2021 - 04.2022
Assisstant Manager
What A Combo
03.2016 - 09.2021
High School Diploma -
Mccomb High School
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