Summary
Overview
Work History
Education
Skills
Timeline
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Charnita Brown

Nottingham,MD

Summary

Accomplished Amtrak professional adept in data entry and maintaining a courteous demeanor under pressure. Excelled in roles requiring critical thinking and incident management, significantly enhancing operational efficiency. Skilled in AMTRAK SYSTEMS and interpersonal communication, consistently achieving positive outcomes in customer service and administrative tasks.

Overview

14
14
years of professional experience

Work History

USHER/ PIDS OPERATOR

Amtrak
BALTIMORE, MD
07.2024 - Current
  • Ensure familiarity with train stops, destinations, and physical characteristics of the railroad, as well as various types of tickets and equipment accommodations.
  • Operate the PIDS board, track trains, and maintain direct contact with CETC.
  • Provided courteous and professional assistance to passengers, making clear and distinct announcements.

Track Secretary

Amtrak
Perryville, MD
10.2015 - 07.2024
  • Answered and directed calls using a multi-line switchboard.
  • Delivered top-notch administrative support to office staff.
  • Managed office inventory by restocking supplies, and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Data Entry.
  • Schedule DOT physicals.
  • Maintain inventory and order supplies through ETRAX/ARIBA.
  • Create and reconcile invoices, and submit purchase requests on behalf of the facility.
  • Complete all employee updates on EPS, Maximo, and Concur.
  • Fuel management.

Delay Clerk

Amtrak
Washington, D.C.
06.2015 - 10.2015
  • Record the time each train arrives and departs from the station or terminal.
  • Compares the time of arrival or departure with train schedules to ascertain the number of minutes the train was off schedule.
  • Maintain an informational log for train delays.
  • Input train consists and train status updates.
  • Call ahead to inform the stations of delays.

Baggage/ Station Cleaner

Amtrak
Wilmington, DE
02.2015 - 06.2015
  • Processed and secured unclaimed luggage.
  • Fielded customer complaints and comments about baggage services.
  • I greeted passengers in the claim area and helped retrieve their luggage.
  • Responded immediately to any guest requests or concerns, and promptly resolved issues.
  • Safely cleaned industrial job sites using maximum-strength cleaning solutions and equipment.
  • Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.

Temporary Lead Station Clerk

Amtrak
Wilmington, DE
03.2014 - 02.2015
  • Researched payroll errors.
  • Managed payroll for an organization of personnel.
  • Developed strong working relationships with management and the executive team through effective scheduling and communication skills.
  • Assist with filling any vacant job postings.
  • Implemented safety training and traffic safety instructional courses, which bolstered improvements in safety culture across personnel groups.
  • Assist staff with difficult transactions and/or situations.
  • Served as acting station manager.

Customer Service Representative

Amtrak
Baltimore, MD
01.2011 - 05.2014
  • Provided customers with detailed itineraries, tickets, and receipts.
  • Greeted customers with a smile and provided friendly, knowledgeable service.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Escorted guests to assigned trains, including transporting luggage, and followed through with special accommodation requests.
  • Cash handling and balancing.

Education

Business Management Degree -

Harford Community College
05-2027

High School Diploma -

Baltimore City Public School Systems
01.2003

Skills

  • Data entry
  • Payment reconciliation
  • Invoice verification
  • Digital File Management
  • Courteous and professional demeanor
  • Incident management
  • Strong interpersonal skills
  • Policy enforcement
  • Working under pressure
  • Complaint handling
  • Critical thinking
  • Preparing budgets
  • Budget planning

AMTRAK SYSTEMS

  • MAXIMO
  • ETRAX
  • ARIBA
  • FIORI
  • EPS
  • CONCUR

Timeline

USHER/ PIDS OPERATOR

Amtrak
07.2024 - Current

Track Secretary

Amtrak
10.2015 - 07.2024

Delay Clerk

Amtrak
06.2015 - 10.2015

Baggage/ Station Cleaner

Amtrak
02.2015 - 06.2015

Temporary Lead Station Clerk

Amtrak
03.2014 - 02.2015

Customer Service Representative

Amtrak
01.2011 - 05.2014

Business Management Degree -

Harford Community College

High School Diploma -

Baltimore City Public School Systems

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Charnita Brown