Charnita Rice
Killeen,TX
Summary
Professional individual with 10+ years background in customer service. With knowledge in cultivating and creating relationships with vendors and contractors. Highly analytical and process-oriented data analyst with in-depth knowledge of database types.
With strong communication skills.
Excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer, business, and contractor.
Overview
19
19
years of professional experience
Work History
Health Insurance Specialist
CVS Specialty Pharmacy
Killeen, TX
10.2023 - Current
- Reviewed patient records to ensure accurate and timely billing of health insurance claims.
- Assessed eligibility of patients for health insurance coverage based on policy guidelines.
- Monitored changes in the healthcare industry to ensure compliance with regulations.
- Evaluated risk factors associated with different health plans to determine profitability potential.
Food Service Assistant
Omaha Steaks
Killeen, TX
10.2024 - 12.2024
- Provided customer service by taking orders from customers and answering questions about menu items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Negotiated contracts with vendors, distributors, and other partners in the foodservice industry.
- Coordinated with internal departments such as marketing, finance, operations, logistics. to ensure successful execution of sales objectives.
Tax Specialist
Internal Revenue Service, IRS
Austin, TX
05.2022 - 01.2023
- Evaluate the customer tax form
- Correct the errors reported by the customer or by the company
- Meet the needs and or concerns of the customer on the phone.
- Stayed up to date on regulatory requirements from IRS, state authorities and international tax collection agencies.
- Performed detailed reviews of financial statements.
Mail Carrier
United States Postal Office
Killeen, TX
07.2021 - 12.2022
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
Filing Assistant
Home Depot
Killeen, Texas
03.2019 - 06.2021
- Wrote professional business correspondence to maintain strong line of communications. Between the contactor and vendors.
- Gained advanced knowledge to help the contractor finish the property.
- Complete & prepared orders, contracts and notices within tight deadlines.
Clothes Tagger
Goodwill
Killeen, TX
02.2017 - 03.2019
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
Telephone Customer Service Representative
GC Services
Coopers Cove, TX
11.2016 - 01.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Furniture Sales Assistant
Big Lots
Killeen, TX
10.2015 - 11.2016
- Opened and closed the store three times per week by balancing cash drawers, and preparing daily deposits.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Manage and maintain a appealing showroom by designing interior spaces by combining sets and pieces for cohesive looks.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Home Health Aide
Heights Home Health
Killeen, TX
12.2014 - 02.2015
- Meet all the proper needs for the individual.
- Assisted clients with bathing, dressing and incontinence care.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Maintained clean and well-organized environment for client safety.
Sales Rep
Big Lots
Killeen, TX
08.2010 - 08.2013
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Prepared and processed contracts and order forms for new and existing customers.
- Sought out customers to help by moving around sales floor and quickly connecting with incoming guests.
Cashier
Whataburger
Killeen, TX
05.2009 - 08.2010
- Operated cash register, collected payments and provided accurate change.
- Recorded customer orders and communicated clearly to confirm each order.
- Prepared food and bagged items for easy transport.
- Greeted customers promptly and responded to questions.
Sales Associate
Ross Dress for Less
Pflugerville, TX
08.2007 - 03.2009
- Met merchandise processing standards and maintained organized sales floor.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Hostess
Wings And More
Pflugerville, TX
01.2006 - 08.2007
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
Education
Austin Community College
Austin, TX08.2009
High School Diploma -
John B Connally High School
Austin, TX06.2008
Skills
- Understanding of Medical Laws
- Medical Terminology Proficiency
- De-escalation Techniques
- POS Systems and Ordering Platforms
- 50 wpm Typing Speed
- HIPAA Compliance
- Clinical Documentation
- Proper phone etiquette
- Meticulous attention to detail
- Database management
- Quality assurance optimization
- Call documentation skills
- Analytical abilities
- Customer Data Confidentiality
- De-escalation Techniques
- POS Systems and Ordering Platforms
Timeline
Food Service Assistant
Omaha Steaks
10.2024 - 12.2024
Health Insurance Specialist
CVS Specialty Pharmacy
10.2023 - Current
Tax Specialist
Internal Revenue Service, IRS
05.2022 - 01.2023
Mail Carrier
United States Postal Office
07.2021 - 12.2022
Filing Assistant
Home Depot
03.2019 - 06.2021
Clothes Tagger
Goodwill
02.2017 - 03.2019
Telephone Customer Service Representative
GC Services
11.2016 - 01.2017
Furniture Sales Assistant
Big Lots
10.2015 - 11.2016
Home Health Aide
Heights Home Health
12.2014 - 02.2015
Sales Rep
Big Lots
08.2010 - 08.2013
Cashier
Whataburger
05.2009 - 08.2010
Sales Associate
Ross Dress for Less
08.2007 - 03.2009
Hostess
Wings And More
01.2006 - 08.2007
Austin Community College
High School Diploma -
John B Connally High School
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