Charnitria Butcher
Greensboro,NC
Summary
Driven Customer Service ConsDemonstrates strong problem-solving skills, ability to build rapport with diverse clientele, and adeptness at maintaining high-level customer satisfaction. Recognized for delivery of quality service, resulting in increased customer retention rates and positive feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Customer Service Consultant
Progressive Casulty Insurance
Greensboro, NC
09.2024 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Oversaw warranty counseling process to manage expense controls.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Suggested additional products or services that could be beneficial to travelers such as foreign currency exchange services or rental car insurance plans.
- Verified insurance coverage prior to providing services to ensure timely payment from carriers.
- Greeted patients and collected registration forms, insurance cards, and other pertinent information for check-in process.
EBS Legal/Servicing Specialist
American Express National Bank
12.2022 - 06.2024
- Manage customer accounts by completing name changes for personal and business accounts
- Completing daily tasks such as sending negative balance letters, large deposit hold notifications and contact us letters
- Completing cases by reaching out to account holders to get the legal documentation such as completed w9’s for backup withholding exemptions and name changes for personal and business names
- Analyzed customer data to ensure accuracy in the system and compliance with regulations.
- Resolved customer inquiries regarding account status and payments.
- Handled routine and complex inquiries from customers, title companies and vendors each day.
Onboarding Specialist
American Express
Phoenix, AZ
02.2022 - 12.2022
- Assisted new account holders with setting up new business or personal checking accounts
- Collected all required documents needed to approve or decline account openings
- Informing new potential clients about monthly sign-on bonuses and interest percentages for accounts
- Maintained up-to-date knowledge of employment laws and regulations affecting onboarding.
- Developed and maintained onboarding documentation, including guides and checklists.
Customer Service Representative
Branch Banking and Trust
Greensboro, NC
11.2019 - 07.2021
- Planned and executed what needed to be done to help client
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies
- Helped clients manage their accounts by making payments, ordering debit cards, enrolling in digital banking, troubleshooting online accounts, when need be, and getting them to over to the correct department
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
Store Clerk
Lowe’s Home Improvement
Greensboro, NC
04.2018 - 11.2019
- Manage the money in the store
- Responsible for making the morning tills, making bank deposits, and creating the daily business folder
- Helping the customers with scanning of products to check out
- Greeted customers to determine wants or needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Placed special orders or called other stores to find desired items.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed currency exchange, cashed checks, and issued money orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Worked closely with front-end staff to assist customers.
Customer Service Representative
Alorica
High Point, NC
04.2018 - 09.2018
- Planned and executed what needed to be done to help customers
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies
- Helped customers manage their accounts by making payments, updating plans, and troubleshooting devices when needed
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
Cashier
New Dixie Oil Corporation
Roanoke Rapids, NC
04.2014 - 11.2015
- Made sure the store looked well
- Operated cash register to help with customers transactions
- Stocked the location whenever products got low
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Some College (No Degree) - Physical Therapy Assistant
Guilford Technical Community College
Greensboro, NCSome College (No Degree) - Sports Management and Fitness
North Carolina Agricultural And Technical State University
Greensboro, NCSome College (No Degree) - Nursing
Halifax Community College
Weldon, NCHigh School Diploma - General Education
Northampton County High School
Gaston, NC, United States01.2013
Skills
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Detailed focused
- An energetic pleasant work attitude
- Sales support
- Regulatory compliance
- Multitasking capacity
- Customer service
- Customer communication
- Office equipment operation
- Critical thinking
- Vital signs documentation
- Basic housekeeping
- Personal hygiene assistance
- Patient awareness
Volunteer Experience
- Red Cross and Blue Drive, Assisted with providing beverages and snacks to the people who were giving blood.
- North Carolina Agricultural commencement 2015, Helped guide the graduates in the correct department and provide them with details needed to get ready to enter the ceremony.
Activities
- Beta Club
- Offered to be in the Honor Society 2014-2016
- Dean's List at North Carolina A&T 2014-2015
- United States Marine Corps Award 2013
References
References available upon request.
Timeline
Customer Service Consultant
Progressive Casulty Insurance
09.2024 - Current
EBS Legal/Servicing Specialist
American Express National Bank
12.2022 - 06.2024
Onboarding Specialist
American Express
02.2022 - 12.2022
Customer Service Representative
Branch Banking and Trust
11.2019 - 07.2021
Store Clerk
Lowe’s Home Improvement
04.2018 - 11.2019
Customer Service Representative
Alorica
04.2018 - 09.2018
Cashier
New Dixie Oil Corporation
04.2014 - 11.2015
Some College (No Degree) - Physical Therapy Assistant
Guilford Technical Community College
Some College (No Degree) - Sports Management and Fitness
North Carolina Agricultural And Technical State University
Some College (No Degree) - Nursing
Halifax Community College
High School Diploma - General Education
Northampton County High School
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