Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Crafting
Timeline
Generic

Charolette Davis

DeLand,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Driver

Uber And Lyft
San Francisco, CA
12.2021 - Current
  • Displayed very good communication and customer service skills.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Help Desk Representative

TTEC INC.
Daytona Beach, FL
12.2019 - 12.2021
  • Responded to inquiries by phone, email and walk-up requests.
  • Walked user through series of steps to determine problem and implement likely solution.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
  • Logged activities in tracking system to maintain accurate, timely records.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Effectively consult with customers on products and set services to provide the best solutions for their health and financial wellbeing.
  • Provide excellent customer care by responding to customer inquiries with forward-thinking strategies, compassion and active listening and select the best solutio in an efficient manner.
  • Resolve customer technical issues with patience and understanding.
  • Reach out to customers after completed sales to suggest additional service or product purchase and inquire about their needs or concerns.

Medical Billing Clerk

Duvasawko
Ormond Beach, FL
09.2018 - 11.2018
  • Updated patient financial information to guarantee accuracy.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Filed and updated patient information and medical records.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Adhered to established standards to safeguard patients' health information.
  • Gathered information from multiple sources to simplify billing and organize accounts.

Medical Billing Clerk

Prompt Urgent Care
Orange City, IA
04.2018 - 06.2018
  • Updated patient financial information to guarantee accuracy.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Researched discrepancies for compliance and reimbursement accuracy.
  • Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
  • Located errors and promptly refilled rejected claims.

Home Care Provider

My Household
DeLand, FL
06.2013 - 04.2018
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted disabled clients to support independence and well-being.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Administered medication as directed by physician.

Correctional Officer II

Department Ok Juvenile Justice
Daytona Beach, FL
05.2006 - 03.2013
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Observed behavior of residents individually and in groups.
  • Booked new inmates into facility and processed inmates for release.
  • Completed intake paperwork, fingerprints and searches.
  • Arranged for medical and dental care of inmates.
  • Observed and responded to obvious and subtle changes in prisoner conversation or behavior that might be inappropriate or indicate the potential for trouble.

Customer Service Representative

Mobility Products Unlimited
South Daytona, FL
06.2003 - 04.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Associate of Arts - Medical Insurance Billing

Florida Tec
DeLand, FL
06.2018

Skills

  • Team building and Team leadership
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Written Communication
  • Organization and Time Management
  • Self-Motivated
  • MS Office
  • Data Entry
  • Attention to Detail
  • Problem-Solving and skilled in conflict resolution
  • First Aid/CPR
  • Good Telephone Etiquette

Accomplishments

  • Resolved product issue through consumer testing.
  • Accurately processed insurance claims, denials and appeals.
  • Documented patients medical information, case history and insurance details to facilitate smooth appointments and payment processing.
  • Reconciled patient accounts with insurance payments, both electronically and manaually.

Certification

  • Licensed Medical Billing and Coding - 2018

Crafting

I like to take mostly old things and make them new. I also like take wine bottles or vases and decorate them up.

Timeline

Driver

Uber And Lyft
12.2021 - Current

Help Desk Representative

TTEC INC.
12.2019 - 12.2021

Medical Billing Clerk

Duvasawko
09.2018 - 11.2018

Medical Billing Clerk

Prompt Urgent Care
04.2018 - 06.2018

Home Care Provider

My Household
06.2013 - 04.2018

Correctional Officer II

Department Ok Juvenile Justice
05.2006 - 03.2013

Customer Service Representative

Mobility Products Unlimited
06.2003 - 04.2006

Associate of Arts - Medical Insurance Billing

Florida Tec

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Charolette Davis