Charolette Shaw
Duncanville
Summary
Dedicated and adaptable professional with strong call center and customer service experience. Skilled in handling high call volumes, resolving inquiries, and maintaining compliance with privacy practices. Known for attention to detail, accurate data entry, and delivering excellent support in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Experian
01.2021 - 09.2025
- Handled high-volume inbound and outbound calls, assisting customers with credit report inquiries and account navigation.
- Ensured compliance with privacy practices when handling sensitive customer information.
- Accurately entered and updated customer records, maintaining data integrity.
- Resolved customer concerns with professionalism, boosting satisfaction and loyalty.
- Streamlined processes to reduce call wait times and improve service quality.
Clinic Staff Assistant I
UT Southwestern — Call Center
05.2019 - 01.2021
- Supports clinic based call centers dealing with high volume of patient phone calls.
- Duties include appointment scheduling, insurance benefit verification, documenting patient telephone encounters.
- Maintains patient privacy HIPAA implied by protects the privacy and security of patient health information in related roles nearby.
- High attention to detail needed in scheduling & documentation.
Cashier
Boston Market
04.2015 - 05.2018
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring discrepancy-free balance at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience
Education
Associates - Culinary
Auguste Escoffier School of Culinary Arts
OnlineHigh School Diploma -
Duncanville High School
Duncanville01.2015
Skills
- Call center operations & customer support
- Knowledge of medical terminology and HIPAA regulations (plus)
- Patient privacy and confidentiality practices
- High attention to detail and accuracy in data entry
- Conflict resolution & problem-solving
- Microsoft Word & data systems
- Strong communication and interpersonal skills
Timeline
Customer Service Representative
Experian
01.2021 - 09.2025
Clinic Staff Assistant I
UT Southwestern — Call Center
05.2019 - 01.2021
Cashier
Boston Market
04.2015 - 05.2018
Associates - Culinary
Auguste Escoffier School of Culinary Arts
High School Diploma -
Duncanville High School