Charollel Lenette
Houston
Summary
Healthcare professional with focus on patient engagement and communication. Proven experience in improving patient satisfaction and fostering strong relationships with healthcare teams. Known for collaborative spirit and adaptability, effectively managing changing needs. Skilled in empathetic communication and problem solving. Proficient in remote work, medical billing, and coding.
Overview
9
9
years of professional experience
Work History
Security Guard
Allied Universal Security Services
02.2019 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Assisted in emergency response procedures, maintaining calm and order during incidents.
- Reported suspicious activities or safety hazards to appropriate authorities promptly.
- Provided excellent customer service by assisting visitors with inquiries and directions.
- Maintained detailed logs of daily activities, incidents, and observations for record-keeping.
Patient Access Specialist
Village MD, Primaria Health
01.2025 - 09.2025
- Processed patient registrations efficiently, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification, managing complex inquiries to secure optimal patient coverage.
- Assisted patients with appointment scheduling, enhancing access to healthcare services through effective communication.
- Developed training materials for new staff, improving onboarding processes and knowledge retention.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Network Operator
Mobile Health
01.2025 - 06.2025
- Monitored network performance to ensure optimal functionality and uptime.
- Diagnosed and resolved connectivity issues across multiple systems.
- Configured and maintained network devices, including routers and switches.
- Collaborated with cross-functional teams to enhance system security protocols.
Administrative Assistant
FIFTO 824 LLC
11.2024 - 01.2025
- Coordinated office operations, ensuring seamless communication among departments.
- Managed scheduling for executive meetings, optimizing calendar efficiency and availability.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Prepared reports and presentations, supporting management decision-making with accurate data analysis.
- Implemented new software for task management, improving team productivity and workflow organization.
Patient Engagement Specialist
Community Mental Health Initiative
01.2017 - 10.2024
- Developed and implemented patient engagement strategies to enhance communication and satisfaction levels.
- Facilitated training sessions for staff on effective patient outreach techniques and technology utilization.
- Analyzed patient feedback data to identify trends, improving service delivery processes.
- Coordinated multi-channel communication efforts, including email, phone, and social media outreach.
- Mentored junior team members in best practices for patient relationship management systems.
- Evaluated performance metrics to drive continuous improvement in patient interaction outcomes.
Education
No Degree - Medical Billing And Coding
The College of Health Care Professions
TX10-2021
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Security protocols
- Punctuality
- Work ethic
- Access control
- HIPAA compliance
- Follow-up coordination
- Appointment scheduling
- Healthcare
- CPR certification
- Insurance verification
- Follow-up skills
- Teamwork
- Teamwork and collaboration
- Network troubleshooting
- Ticket management
- Remote Work
- Medical Terminology
Timeline
Patient Access Specialist
Village MD, Primaria Health
01.2025 - 09.2025
Network Operator
Mobile Health
01.2025 - 06.2025
Administrative Assistant
FIFTO 824 LLC
11.2024 - 01.2025
Security Guard
Allied Universal Security Services
02.2019 - Current
Patient Engagement Specialist
Community Mental Health Initiative
01.2017 - 10.2024
No Degree - Medical Billing And Coding
The College of Health Care Professions
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