Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charon Gregory

Customer Service Specialist
Arlington,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Pharma Return Authorizations Specialist

INMAR INTELLIGENCE
Grand Prairie, TX
03.2019 - Current
  • Management of special accounts and projects.
  • Including inbound/outbound communication via email and phone with clients.
  • Maintaining accuracy of documentation, working closely with vendors, researching issues, and working efficiently.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Increased productivity through streamlined processes and system efficiency.
  • Lead projects and analyzed data to identify opportunities for improvement

Customer Service Representative

FEDEX SUPPLY CHAIN
Milwaukee, WI
08.2014 - 03.2019
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers

Education

Associate of Applied Science - Early Childhood Education

Milwaukee Area Technical College
Milwaukee, WI
12.2017

Skills

  • Conflict Resolution
  • Reporting skill
  • Document management
  • Performance Goals
  • Account updating
  • Customer communications
  • Correcting Discrepancies
  • Providing customer support
  • Excellent attention to details
  • Inbound phone call management
  • Customer Account Management
  • High-Volume Environments

Timeline

Pharma Return Authorizations Specialist

INMAR INTELLIGENCE
03.2019 - Current

Customer Service Representative

FEDEX SUPPLY CHAIN
08.2014 - 03.2019

Associate of Applied Science - Early Childhood Education

Milwaukee Area Technical College

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Charon GregoryCustomer Service Specialist