Charon Griffin
Assistant Manager
Alachua,FL
Summary
Accomplished experienced assistant manager steadily moving up the ranks. knowledgeable about sales, human resources, accounting, and inventory control. Dedicated to complete knowledge of product and service expertise for the best possible client experience. Dedicated manager with a track record of effectively managing people and forming teams that successfully hit sales targets while keeping an eye on employee performance and coaching personnel on efficient sales techniques.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Burger King
Lake City, FL
06.2008 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored security to protect employees, customers and property.
- Compiled financial data to comply with budget.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Reviewed sales and gross profit report to assess company efficiency.
Shift Leader
Wendy's Restaurant
Lake City, FL
03.2004 - 03.2008
- Oversee team members and ensure any and all required tasks in order to consistently provide the highest customer service on a daily basis
- While also maintaining the highest level of cleanliness to ensure safety measures for team members and customers alike., Assisted managers with daily cash handling procedure, maintaining daily cleaning procedures, ensured all team members training practices were executed efficiently daily, and provided customer service in a high volume restaurant.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Regulated pricing, inventory count and supply during shift hours.
- Created incentive programs and contests to support and award top performers.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Enforced company policies and regulations with employees.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Developed effective improvement plans in alignment with goals and specifications.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Enhanced production to exceed goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Telephone Sales Representative
ClientLogic
Lake City, FL
08.2006 - 10.2006
- Answering an multi-line phone line, provided customer service for Directv billing and services as well as minor technical issues.
- Maintained strong call control to keep customers focused on sales offerings.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Escalated dissatisfied customers to management to maintain focus on achieving sales targets.
- Led customers through smooth sales processes.
- Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
- Guided customers through plan selection by explaining benefits, costs and restrictions of each option.
- Set up and updated customer accounts and researched questions using multiple computer systems.
- Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
- Answered questions during initial contact and follow-up calls with sales prospects.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Informed current and prospective customers of promotions and new or upgraded products.
- Recorded and updated customer information in online systems.
- Escalated concerns or advanced problem calls to management staff.
- Answered calls, took messages and transferred calls to correct individuals.
- Completed daily and weekly sales reporting using assigned tools.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Troubleshot problems for callers and helped independently resolve common issues.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Asked pertinent questions to understand customer requirements.
- Recorded contact information of customers and potential customers in internal database.
Education
Associate of Arts - Business Administration
Florida Gateway College
Lake City, FL 05.2001 -
Skills
Inventory ControlManagementSalesShift ManagementSupervising ExperienceMulti-line Phone SystemsStore Management ExperienceMicrosoft WordUpsellingSales ManagementMarketingCustomer serviceMicrosoft OfficeCertifications and Licenses
Employee performance evaluations
Operations management
Budgeting
Cost Control
Staff supervision
Business administration
Financial Management
Staff Management
Training
Sales growth
Employee scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Manager
Burger King
06.2008 - Current
Telephone Sales Representative
ClientLogic
08.2006 - 10.2006
Shift Leader
Wendy's Restaurant
03.2004 - 03.2008
Associate of Arts - Business Administration
Florida Gateway College
05.2001 -