Charon McCray

• Administer medications accurately and safely, reducing medication errors and adverse reactions.
• Effective documentation through an EHR system resulting in increased efficiency and accuracy of patient records with regards to HIPPA.
• Reduce hospital readmissions by providing thorough discharge planning and follow-up support for patients transitioning to outpatient care.
• Prevented escalation of psychiatric crises by recognizing early warning signs and intervening promptly with appropriate de-escalation techniques.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.

Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.

• Demonstrated excellent leadership skills in managing a diverse team of 15 medical professionals and support staff.
• Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
• Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
• Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
• Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
• Collaborated with insurance companies to streamline billing processes, improving cash flow and reducing claim rejections.
• Optimized use of technology in patient care, introducing telehealth services to increase accessibility for remote patients.

• Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
• Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
• Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Managed daily operations of 15-person clinic supporting approximately 150+ patients per week.

• Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
• Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the EMR healthcare system.
• Reviewed medical records of patients to correspond with the physician of the alignment of care for preventative health measures for HEDIS compliance.
• Demonstrated adaptability by efficiently managing unexpected changes in schedules or staffing situations without compromising patient care quality or timeliness of services rendered.
• Provided health education to patients on various topics such as medication adherence, prevention screenings and self-care strategies also HEDIS measures for compliance.