CHARONDA GODETTE
Woodbridge,VA
Summary
Degreed social services professional with experience providing executive support and project management. Proven ability to develop and coordinate complex projects in support of senior leadership, demonstrated through successful management of investment and CATMS programs. Adept at developing and maintaining stakeholder relationships, managing sensitive information with discretion, and ensuring compliance with organizational standards. Expertise in developing project documentation, managing correspondence, and proactive risk mitigation. Agile and adaptive, ready to contribute to organizational success within a demanding environment.
Overview
10
10
years of professional experience
Work History
OUSD Comptroller (INV/OPS) Program Assistant Specialist/Executive Administrative Assistant
Nakupuna
Arlington, Virginia
01.2024 - Current
- CATMS Manager
- Demonstrated strong organizational skills, attention to detail, and ability to multitask in fast-paced environment.
- Maintained confidentiality and discretion when handling sensitive information and documents.
- Provided comprehensive executive support to senior management, including calendar management, meeting coordination, and travel arrangements.
- Assisted in project planning and execution by organizing meetings, tracking action items, and ensuring project milestones were met.
- Developed and maintained project documentation, including timelines, status reports, and meeting minutes to facilitate communication and decision-making.
- Collaborated with cross-functional teams to gather information, analyze data, and provide insights to support project objectives.
- Managed project-related correspondence and communications, both internally and externally, in professional and timely manner.
- Implemented and maintained project management tools and systems to track progress, manage tasks, and monitor project budgets.
- Proactively identified risks and issues, worked with stakeholders to develop and implement mitigation strategies.
- Assisted in preparation of presentations, reports, and other materials for project meetings and executive briefings.
Professional
National Counseling Group
06.2022 - 12.2022
- Company Overview: Qualified Mental Health
- Maintained case records in accordance with licensing and Medicaid standards.
- Ensured confidentiality of clients receiving services.
- Coordinated, developed, and implemented Individualized Service Plans.
- Conducted team meetings to incorporate all valid input into the Individual Service Plan development.
- Provided trauma informed, person centered, psychosocial and psychoeducational skill building interventions with each client to achieve treatment goals.
- Provided individual, family, and group counseling and therapy in keeping with approved credentialing and skill set.
- Facilitated individual and family sessions to address identified goals.
- Documented all treatment activities to include phone calls.
- Provide formal case updates and presentations to professionals in various settings (i.e., FAPT, IEP, Court).
- Qualified Mental Health
Security Administrator IV
McManis & Monsalve Associates
01.2019 - 12.2022
- Company Overview: Department of State
- Promoted in record time from Security Administrator III and Security Administrator IV because of recognized ability to deliver work accurately and expeditiously.
- Entered and edited data pertaining to new background investigation cases and ensuring that proper documents have been included.
- Logs all required information into a computer case tracking system and/or record management system.
- Uses an automated data processing system and a variety of software packages and programs to accomplish a wide range of clerical, statistical, and data entry/retrieval tasks in support of administrative work.
- Responds to customers daily regarding case information and proper document uploads.
- Modifies security records to reflect name changes.
- Review and scan hardcopy files for digital delivery following records management protocols.
- Department of State
Administrative Assistant
ClancyJG International
01.2017 - 12.2019
- Company Overview: FAA, Emerging Technology
- Provided overall support to airspace and aeronautical information management support group by:
- Sorted and distributed mail with authority to open mail for the managers.
- Drafted written responses or replying by phone or e-mail to clients when necessary.
- Responded to regularly occurring requests for information.
- Answered and directed phone calls to managers and organized and scheduled meetings and appointments.
- Ordered office supplies within budget limits using automated budget tracker.
- Greeted and assisted visitors and providing general overall support to visitors.
- Supported employee engagement events to increase organizational performance.
- Performed various administrative duties as directed.
- FAA, Emerging Technology
Customer Service Representative
Berkley Net Underwriters
Manassas, Virginia
01.2016 - 12.2017
- Company Overview: Product Technician Management
- Oversaw customer inquiries, complaints, billing questions and payment extension/service requests. Calm displeased callers by seeking resources to resolve problems.
- Interacted daily with claim adjusters to provide timely solutions.
- Took initiative to provide stellar customer service, resolving inquiries pertaining to policy and claim transactions timely.
- Translated data and other departmental processes, functionality, and requirements to achieve organizational success.
- Utilized quantitative, analytical, and critical thinking skills on day-to-day issues and executed calculations and data analysis accurately using Excel.
- Applied excellent organization and time management skills with the ability to manage and adhere to team schedules.
- Processed credit card and check payments without errors; verified accuracy of payment information; and informed medical providers when payments were made.
- Sent correspondence emails to customers regarding inquiries or requests.
- Product Technician Management
- Assisted customers with inquiries and product information daily.
- Resolved complaints through effective communication and problem-solving techniques.
Education
Addiction Counseling Professional Cert - Mental Health
Walden University
Minneapolis, MN09.2025
Master of Science - Human And Social Services
Walden University
Minneapolis, MN07-2021
Associate of Arts - Book keeping
Northern Virginia Community College
Woodbridge, VA01.2015
Bachelor of Arts - Sociology
Virginia State University
Petersburg, VA05-2013
Skills
- Empathetic
- Sound written and oral Communication
- Tech Savvy
- Advocacy
- Leadership
- Customer Service
- Analytical
- Critical Thinking
- Organizational management
- Active Listening
- Adaptability
- Resourcefulness
- Time- Addiction Counseling
- Professional
Timeline
OUSD Comptroller (INV/OPS) Program Assistant Specialist/Executive Administrative Assistant
Nakupuna
01.2024 - Current
Professional
National Counseling Group
06.2022 - 12.2022
Security Administrator IV
McManis & Monsalve Associates
01.2019 - 12.2022
Administrative Assistant
ClancyJG International
01.2017 - 12.2019
Customer Service Representative
Berkley Net Underwriters
01.2016 - 12.2017
Addiction Counseling Professional Cert - Mental Health
Walden University
Master of Science - Human And Social Services
Walden University
Associate of Arts - Book keeping
Northern Virginia Community College
Bachelor of Arts - Sociology
Virginia State University
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