Charquita Ingram
Carthage,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Murphy's USA
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Purchasing Clerk
Wellness Pointe
10.2021 - 01.2023
- Responsible for processing purchasing documents and materials and responding to related inquiries and maintaining vendor/source information and inventories
- Assist in performing general and program specific clerical functions (e.g
- Answering telephone, distributing purchase orders, scheduling, copying, faxing, etc.) for the purpose of supporting departmental activities
- Assist in delivering medical, pharmaceutical, and office products to appropriate inter-department clinics
- Maintain records in accordance with established policies and procedures and audit guidelines
- Organized purchasing files both physically and electronically for easy access during audits or reviews by management staff members.
- Tracked delivery status of outstanding purchase orders, providing updates to relevant departments as needed.
General Laborer
Tyson Foods
09.2020 - 12.2020
- Entry level non-skilled position responsible for assembling products, separating products, inspecting products for imperfections, all while adhering to Tyson Foods health and safety regulations
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
Resident Care Personnel
Winkler Place: Assisted Living
04.2018 - 08.2020
- Provided quality and high standard of care and assistance to individual senior residents
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for residents.
- Performed initial and ongoing assessments of patients' medical, physical and psychosocial status.
Direct Support Supervisor
Community Access Inc.
09.2016 - 02.2018
- Assist individuals with developmental disabilities in training programs to help reach their highest level of physical, intellectual, behavioral, and vocational functioning
- Cultivated strong relationships with key clients through proactive communication and personalized attention to their unique needs.
Assistant Manager
Brookshire Brothers Bakery/Deli
07.2012 - 01.2016
- Maintain leadership role in delegating and overseeing day to day operations in the food preparation of retail grocery business
- Cultivated strong business relationships with customers to drive business developments.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Direct Care Supervisor
Pace Opportunity
06.2009 - 10.2011
- Encourages and promotes independence, self-determination, and empowerment in a caring, safe, and fun learning atmosphere
Administrative Assistant/Customer Relations
University of Texas at Tyler Deans Office
01.2008 - 12.2008
- Assist with day-to-day operations of filing paperwork, answering/returning phone calls, preparing documents for meetings, and managing the calendar for the University Director
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Customer Service Representative
NCIC Telecommunications
01.2007 - 12.2007
- Provider of wholesale operator services and inmate telephone services
- Offer a full range of inmate telephone features such as international collect calling
- Operator in computer database, records management systems, municipal call and fax system, service desk after-hours, radio transmitter and receiver, and telephone switchboard.
Administrative Assistant/ Customer Relations
Kilgore College Library
01.2006 - 12.2006
- Perform circulation desk procedures such as checking in and checking out materials, registering patrons, processing receipts, and collecting fines
- Providing information, instruction, advice and assistance to patrons, answering inquiries, requests, and complaints
- Perform clerical and other library work as required
Education
Bachelor of Science - Criminal Justice
East Texas Baptist University
Marshall, Texas01.2011
Associate of Science - Legal Assisting
Kilgore College
Kilgore, Texas01.2007
Diploma - Recommended Program
Carthage High School
Carthage, Texas01.2002
Skills
- Analytical and Critical Thinking Skills
- Administrative and Office Experience
- Customer Service Expertise
- Managerial, Leadership, and Organizational Experience
- Proficient with Office Share and Microsoft Software
- Documentation and reporting
- Import-export regulations
- Procurement strategy
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Call center operations
Timeline
Customer Service Representative
Murphy's USA
07.2023 - Current
Purchasing Clerk
Wellness Pointe
10.2021 - 01.2023
General Laborer
Tyson Foods
09.2020 - 12.2020
Resident Care Personnel
Winkler Place: Assisted Living
04.2018 - 08.2020
Direct Support Supervisor
Community Access Inc.
09.2016 - 02.2018
Assistant Manager
Brookshire Brothers Bakery/Deli
07.2012 - 01.2016
Direct Care Supervisor
Pace Opportunity
06.2009 - 10.2011
Administrative Assistant/Customer Relations
University of Texas at Tyler Deans Office
01.2008 - 12.2008
Customer Service Representative
NCIC Telecommunications
01.2007 - 12.2007
Administrative Assistant/ Customer Relations
Kilgore College Library
01.2006 - 12.2006
Associate of Science - Legal Assisting
Kilgore College
Diploma - Recommended Program
Carthage High School
Bachelor of Science - Criminal Justice
East Texas Baptist University
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