CharRae Peterson
Olathe,KS
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
salem solutions
02.2025 - 04.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
Operator
gill studios
06.2022 - 01.2025
- Followed all safety protocols and procedures.
- Reported any problems or malfunctions with machines or tools immediately upon discovery.
- Ensured timely completion of all production tasks.
- Maintained accurate records of all production activities.
- Cleaned work area daily by sweeping floors and wiping down surfaces with appropriate cleaning solutions.
- Collaborated with other departments to ensure seamless operations.
- Reported damaged and defective products to supervisor.
Appointment Scheduler
ShowingTime Appointment Center
01.2019 - 12.2021
- Organize appointments for real estate agents, to show properties to potential buyers, and or renters.
- Successfully scheduled appointments, ensuring all details were documented accurately and efficiently.
- Assisted customers with selecting an appropriate time for their appointment based on their individual needs.
- Provided excellent customer service by promptly responding to client inquiries and concerns.
- Demonstrated strong organizational skills when managing multiple appointments at once.
Material Handler
XPO Logistics
05.2018 - 08.2018
- I got order ready for shipping.
- Scanning of orders
- Palettize items
- Clean work Station
General Warehouse Worker
Spectrum Brands
10.2017 - 01.2018
- I prepared orders for shipment, scanning and stacking on pallets.
- Maintained cleanliness of work area by sweeping, mopping, organizing shelves, disposing of trash daily.
- Collaborated closely with colleagues to complete assigned projects in a timely manner.
- Assisted with stocking shelves and organizing warehouse.
- Operated manual pallet jack to move products throughout warehouse.
Assembly Line Worker
Ford Motor Company
06.2017 - 09.2017
- I was a assembly line worker, building and putting parts on f-450 trucks.
- Worked efficiently and accurately while meeting production goals and deadlines.
- Followed standard operating procedures to meet quality requirements.
- Operated hand tools, power tools, and other machines as needed for the assembly process.
- Followed safety guidelines and procedures for operating assembly line equipment.
- Notified supervisor of errors, differences, or irregularities in product.
Sorter/Packer
FedEx Ground
04.2017 - 05.2017
- I sorted small packages and got them ready for shipment.
- I also was a truck loader as well as unloader.
- Sorted and organized items according to size, shape, color, and other characteristics in a timely manner.
- Inspected materials and sorted items or materials into designated areas according to type and size.
- Followed safety protocols to protect items from damage.
Picker/Packer/Shipper
Jet.com
09.2016 - 03.2017
- I picked and packed items, and also prepared them for shipment.
- Collaborated with other team members to meet production goals on time.
- Identified and located products within warehouse after reading orders.
- Hand-selected and packed orders for shipment according to customer specifications.
- Rotated between jobs to pull items, pack items, and load pallets.
- Maintained organized and clean work area.
- Utilized RF scanners to track shipments and ensure accuracy of order fulfillment.
Assembly Line Worker
Ford motor company
06.2016 - 09.2016
- I was a assembly line worker, building on f-450 trucks.
- Followed standard operating procedures to meet quality requirements.
- Worked efficiently and accurately while meeting production goals and deadlines.
- Followed written instructions and diagrams to assemble components correctly.
- Placed components in trays or boxes on production line.
- Notified supervisor of errors, differences, or irregularities in product.
Appointment Scheduler
ShowingTime
05.2015 - 06.2016
- I set appointments for real estate agents. It involves computer and communication skills.
- Actively monitored incoming calls, emails, and other forms of communication for potential appointment requests.
- Successfully scheduled appointments, ensuring all details were documented accurately and efficiently.
- Maintained a high level of professionalism when interacting with clients over the phone or via email.
- Assisted customers with selecting an appropriate time for their appointment based on their individual needs.
Caregiver
Nova Center
10.2008 - 09.2011
- I cared for individuals with mental and physical disabilities.
- Documentation was part of my job while working in this field.
- I was also certified in CPR and first AID.
- Part of my job was to cook, clean, pass medication to those in need, and involve in a signed activities to keep them going.
- Mainly to make the client feel comfortable with me being around to help them.
- Assisted residents in activities of daily living to maintain health and dignity.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Coordinated medical appointments, errands, and social events.
Cashier
Taco Bell
01.2006 - 09.2008
- In this field I was able to gain customer service experience.
- I learned to deal with large amounts of money and preparation of food service.
- I became The Service Champion while working here, meaning excellent dealing with customers and making them feel comfortable and satisfying with their visits.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
Education
High School Diploma -
Ruskin High School
Kansas City, MO01.2007
Skills
- Call Center
- Customer Care
- Customer Service
- Customer Support
- CSR
- Active listening
- Problem-solving
- Critical thinking
- Call center experience
- Adaptability and flexibility
- Computer proficiency
- Payment processing
- Scheduling
- Professional telephone demeanor
- Task prioritization
- Appointment scheduling
- Documentation
- Order processing
- Relationship building
- Microsoft PowerPoint
- Shipping and logistics
- Problem resolution
- Customer service
- Data entry
- Document control
LANGUAGES
English Native
Timeline
Customer Service Representative
salem solutions
02.2025 - 04.2025
Operator
gill studios
06.2022 - 01.2025
Appointment Scheduler
ShowingTime Appointment Center
01.2019 - 12.2021
Material Handler
XPO Logistics
05.2018 - 08.2018
General Warehouse Worker
Spectrum Brands
10.2017 - 01.2018
Assembly Line Worker
Ford Motor Company
06.2017 - 09.2017
Sorter/Packer
FedEx Ground
04.2017 - 05.2017
Picker/Packer/Shipper
Jet.com
09.2016 - 03.2017
Assembly Line Worker
Ford motor company
06.2016 - 09.2016
Appointment Scheduler
ShowingTime
05.2015 - 06.2016
Caregiver
Nova Center
10.2008 - 09.2011
Cashier
Taco Bell
01.2006 - 09.2008
High School Diploma -
Ruskin High School