Charre Franks
Winter Garden,USA
Summary
Dynamic healthcare leader with extensive experience at Orlando Health, excelling in revenue cycle management and team leadership. Proven track record in implementing process improvements that significantly reduced bad debt. Adept at fostering client relationships and driving operational success through strategic analysis and effective communication. Passionate about enhancing healthcare operations and patient satisfaction.
Overview
31
31
years of professional experience
Work History
Director Ambulatory Administrative Services
Orlando Health
Orlando, FL
04.2024 - Current
- Company Overview: Ambulatory Surgery – Orlando, FL
- Responsible for daily management of Business Office operations for seven Ambulatory Surgery Centers; including Central Business Office.
- Functions include Registration, Medical Records, Accounts Receivable, Accounts Payable, Scheduling, Insurance Verification, Coding, and Collections.
- Successful launch of Central Business Office.
- Provide direction and development to Business Office leadership to ensure strategic and operational goals are met.
- Monitors and analyzes key performance indicators for the operational success of the business office.
- Develop and implement scheduling, financial counseling, billing and insurance collections process improvements to maximize effectiveness of revenue cycle.
- Evaluate scheduling, registration, insurance verification and cash posting to determine the integrity of data input.
- Implementation of benefits and authorization platform and scheduling platform.
- Develop policies and procedures and implement best practices that are aligned with industry standards.
- Accounts for the reduction and maintenance of bad debt at the established goal.
- Partner with Managed Care team on contract specific issues, contract negotiations, and reimbursement strategies.
- Collaborate with financial and internal audits to develop and establish policies to promote accurate billing and collections functions.
- Communicate with physicians and administrators as required on daily activities affecting business operations.
- Provide financial and operational reports to executive leadership, highlighting key metrics and trends.
- Participate in center specific meetings including physician partnership and division meetings.
- Ambulatory Surgery – Orlando, FL
Business Office Director – CBO
Surgery Ventures powered by HCA - East Florida Division
Miramar, FL
01.2018 - 03.2024
- Accountable for daily management of Business Office operations for twelve Ambulatory Surgery Centers; including Central Business Office.
- Functions include Registration, Medical Records, Accounts Receivable, Accounts Payable, Scheduling, Insurance Verification, Coding, and Collections.
- Provide direction and development to Business Office leadership to ensure strategic and operational goals are met.
- Monitors and analyzes key performance indicators for the operational success of the business office.
- Develop action plans and implement processes to address deficiencies in processes or improve performance.
- Strong understanding of commercial and government payer’s reimbursement methodologies.
- Accounts for the reduction and maintenance of bad debt at the established goal.
- Partner with Managed Care team on contract specific issues.
- Collaborate with financial and internal audits to develop and establish policies to promote accurate billing and collections functions.
- Communicate with physicians and administrators as required on daily activities affecting business operations.
- Participate in center specific meetings including physician partnership and division meetings.
Senior Director of Client Services
RemitDATA
Memphis, TN
01.2014 - 12.2017
- Company Overview: healthcare technology company
- Direct Client Services team of healthcare technology company.
- Responsible for client support, consulting services, implementation, training, client retention and inside sales.
- Assess client revenue cycle management capabilities.
- Create strategies to improve revenue performance and maximize revenues.
- Analyze remittance data on key performance metrics.
- Key performance metrics include denials, turnaround times, collection rates, as well as coding distribution.
- Define, refine, test, and implement strategic plans. Creation of presentations as required for clients.
- Collaborate with CFO on development of operational budget.
- Collaborate with Product team on development of product roadmap.
- Collaborate with Business Development team to Identify, build, and manage long-term relationships with strategic partners.
- Review performance reports to assure proper and timely resolution of client issues and complaints.
- Healthcare technology company
Business Office Director
SCA Houston Hospital for Specialized Surgery
Houston, TX
01.2008 - 05.2013
- Accountable for Business Office team for an Acute Care hospital.
- Responsible for ensuring the daily functions of the Business Office operate efficiently.
- These functions included admitting, insurance verification and authorization, scheduling, medical records, as well as accounts payable and medical staff credentialing.
- Managed inpatient/outpatient charge posting, billing and collections procedures while ensuring all policies and procedures are complied with.
- Maintained knowledge of Medicare, Medicaid, Worker's Compensation, Commercial, and third party reimbursement rules and regulations to ensure clean claims, accurate reimbursement, and timely reimbursement.
- Stayed abreast of regulatory requirements and company compliance policies, ensuring compliance and timely training of team.
- Maintained internal controls over accounts receivable and cash receipt functions.
- Administered Human Resource functions of the facility including hiring, training, and payroll processing.
- Collaborated with CFO on development of operational and capital budget.
- Collaborated with Managed Care Director on negotiation of contracts.
- Performed month end duties and submitted month end reports to financial team.
- Provided weekly and monthly reports to CFO and CEO.
Business Office Manager
East Houston Surgery Center
Houston, TX
02.2004 - 12.2007
- Managed Business Office personnel of ambulatory surgery center.
- Ensured that the daily functions of the Business Office operated efficiently.
- Implemented and enforced policy and procedures for all areas of the Business Office including admissions, insurance, as well as billing and collections.
- Provided support to all Business Office personnel.
- Responsible for cash management, Accounts Payable, and Human Resources.
- Ensured that financial statements were correct and provided budget forecasting.
- Provided weekly reports to Administrator and Senior Management.
Director of Billing and Collections
SurgiCare, Inc
Houston, TX
05.1995 - 10.2003
- Oversaw billing and collections in four ambulatory surgery centers.
- Managed a team of 20 professionals.
- Implemented and enforced policy and procedures for the billing and collections process.
- Provided support to billing and collections staff.
- Attended regular seminars to stay abreast of any coding changes or collections trends.
- Revised policy and procedure to reflect any changes to billing and collections process.
- Performed monthly audits to check for accuracy of coding and charges, as well as posting of payments and adjustments.
- Tracked billing charges and receipts daily to forecast anticipated revenues.
Business Office Manager
SurgiCare, Inc
Houston, TX
01.1997 - 01.2000
- Ensured daily functions of business office operated efficiently.
- After four years of service was promoted to position at corporate office.
Accounts Coordinator
SurgiCare, Inc
Houston, TX
01.1995 - 01.1997
- Handled patients' accounts including payments and adjustments, and processing of insurance claims.
- Provided support to the Administrator with collections and referring delinquent accounts to outside collection agencies.
- After two years of service, I was promoted to Business Office Manager.
Education
Master’s - Health Care Administration
University of Phoenix
Houston, TX08-2026
Bachelor of Science - Business Administration and Business Management
University of Phoenix
Houston, TX08.2005
Skills
- Healthcare management
- Leadership and communication
- Revenue cycle management
- Training and development
- Human resources
- Business operations
- Process improvement
- Customer service
- Healthcare compliance
- Data analysis
- Team leadership
- Client relationship management
- Financial analysis
Timeline
Director Ambulatory Administrative Services
Orlando Health
04.2024 - Current
Business Office Director – CBO
Surgery Ventures powered by HCA - East Florida Division
01.2018 - 03.2024
Senior Director of Client Services
RemitDATA
01.2014 - 12.2017
Business Office Director
SCA Houston Hospital for Specialized Surgery
01.2008 - 05.2013
Business Office Manager
East Houston Surgery Center
02.2004 - 12.2007
Business Office Manager
SurgiCare, Inc
01.1997 - 01.2000
Director of Billing and Collections
SurgiCare, Inc
05.1995 - 10.2003
Accounts Coordinator
SurgiCare, Inc
01.1995 - 01.1997
Master’s - Health Care Administration
University of Phoenix
Bachelor of Science - Business Administration and Business Management
University of Phoenix
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