Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charresa McCrary

Atlanta,GA

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Goodwill. Skilled in relationship building and complex problem-solving, adept at implementing effective sales techniques and workplace safety policies. Demonstrates exceptional customer service and time management abilities, significantly improving engagement and operational efficiency.

Overview

15
15
years of professional experience

Work History

Associate

Goodwill
03.2022 - 07.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.

Crew Member

Wendy's
10.2014 - 02.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Restaurant Shift Manager

Taco Bell
07.2007 - 09.2014
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Excelled in every store position and regularly backed up front-line staff.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.

Education

GED -

Atlanta Technical College
Atlanta, GA

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Customer interaction
  • Workplace Safety
  • Cash Handling
  • Customer Engagement
  • Decision-Making
  • Complex Problem-Solving
  • Relationship Building
  • Courteous and Professional
  • Work Planning and Prioritization
  • Sales Techniques
  • Policy Implementation

Timeline

Associate

Goodwill
03.2022 - 07.2022

Crew Member

Wendy's
10.2014 - 02.2016

Restaurant Shift Manager

Taco Bell
07.2007 - 09.2014

GED -

Atlanta Technical College

Similar Profiles

CREATE PROFILE
Charresa McCrary